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About the Role

We’re looking for a Squad Lead to take on a senior leadership role overseeing Conduct, Transaction Processing, and Fraud Risk across Medibank. This role partners closely with senior leaders to provide strong oversight, insight, and constructive challenge in areas critical to customer trust and business integrity. You’ll play a key role in embedding Medibank’s risk and compliance frameworks, strengthening enterprise risk maturity, and supporting informed, risk‑based decision‑making.

Responsibilities

Provide enterprise‑wide oversight, review, and challenge of Conduct, Transaction Processing, and Fraud risks and associated obligations
Drive the implementation and continuous improvement of the Operational Risk Management Framework and Risk Management Strategy
Act as a trusted subject matter expert and advisor to senior leaders, offering insight, guidance, and constructive challenge
Lead risk assessments, workshops, and control reviews for business initiatives, products, and projects
Monitor and maintain risk registers, key risk indicators, and assurance activities to ensure risks remain within appetite
Provide oversight of incident management, including escalation, root cause analysis, and continuous improvement
Support obligation management activities through assessments, compliance monitoring, and advisory support
Prepare and deliver high‑quality reporting to Executive, Board, and governance forums
Foster strong stakeholder engagement and contribute to embedding a robust risk and compliance culture
Lead and influence cross‑functional resources within an agile, sprint‑based delivery model

Requirements

Significant experience designing and implementing risk management systems, preferably within Financial Services or Private Health
Proven experience managing or overseeing Conduct and/or Transaction Processing risk in complex environments
Strong knowledge of operational risk, controls, and compliance obligation frameworks
Ability to operate effectively in fast‑paced, initiative‑driven environments and deliver to agreed timelines
Experience leading or working with agile, cross‑functional teams
Strong influencing capability with the gravitas to provide effective challenge at senior levels
Excellent analytical skills, with the ability to interpret and communicate complex technical risk information clearly
Exceptional communication and stakeholder management skills across diverse audiences
Demonstrated integrity, sound judgement, and commitment to strong risk and compliance practices

Experience Level

senior leadership role

Benefits

Flexible working isn’t a buzzword, it’s a reality.
Connection, personal development and health and wellbeing are front of mind.

About the Company

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.
Imagine a workplace where work didn't feel like work.
A workplace where you could shape when and where you work to have more impact.
Imagine a workplace that helps you and your family thrive.
For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Equal Opportunity

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.
You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666.
Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/ (please copy and paste the URL onto your browser).