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About the Role

This role is responsible for building and managing Substrate's community from scratch, acting as the external face and internal voice for the AI x biology research world. The Community Manager will establish relationships, channels, content, and feedback loops to foster an active, technically engaged community.

Responsibilities

• Own Substrate's community function end to end.
• Establish Substrate's presence in communities where potential users and customers spend time.
• Build and manage community channels.
• Create content (technical posts, case studies, event recaps) demonstrating platform capabilities.
• Represent Substrate at conferences and research events.
• Track engagement to inform commercial and product decisions.
• Engage substantively with researchers and engineers on science, data quality, and integration architecture.
• Work closely with partnerships and go-to-market lead as a commercial partner.
• Map existing relationships across research institutions, frontier AI labs, and the AI-biotech community.
• Establish Substrate's presence on key channels (newsletter, Slack, forums).
• Publish substantive technical community content.
• Identify and outreach to key community anchor relationships.
• Build and manage community presence around node openings (London and San Francisco).
• Establish a structured feedback loop between the community and product/science teams.
• Develop a content calendar and production cadence.
• Refine community infrastructure (channel selection, moderation, metrics, reporting).
• Build community to a size and engagement level that measurably inputs into commercial pipeline.
• Produce a community playbook documenting successful channels, content, events, and cadences.
• Build community infrastructure for a second node.

Requirements

• Five or more years in a community, developer relations, scientific outreach, or technical partnerships role at a company serving research, life sciences, or AI practitioners.
• Demonstrated ability to build a technical community from a low base.
• Strong written communication skills with a track record of producing technical or scientific content for a specialist audience.
• Scientific or technical literacy sufficient to engage substantively with biology, data science, and AI practitioners.
• Willingness to be based in London or San Francisco, with travel to the other location and to key scientific conferences.

Skills

• Community building
• Developer relations
• Scientific outreach
• Technical partnerships
• Content creation
• Technical writing
• Scientific writing
• Communication
• Relationship management
• Event coordination
• Social media management
• Data analysis
• Commercial strategy

Location

• London
• San Francisco

Work Type

• Hybrid
• In-person
• Remote

Experience Level

• Senior

Education Level

• BSc or higher in biology, biochemistry, computer science, or a related field (Nice to have)

Salary/Compensations

• Competitive against London and San Francisco market rates for a senior community hire at a venture-backed company.

Benefits

• Meaningful equity on a standard four-year vesting schedule with a one-year cliff.
• Visa sponsorship for exceptional candidates.
• 30 days annual leave.
• A learning and development budget.
• Quarterly offsites.

About the Company

• Substrate is building and operating a network of fully autonomous wet laboratories, serving as critical infrastructure for AI-driven biological discovery.
• The company provides cloud-based data production facilities integrated with AI foundation models, making experimental biology accessible.
• Substrate is a small, venture-funded team with nodes in London and San Francisco.
• They have live scientific verticals in protein characterisation and functional genomics.
• Their software platform connects API calls to automated assay execution.
• They have a commercial pipeline spanning foundation model labs, AI biotechs, pharmaceutical companies, and publicly funded research organisations.
• The team is growing to roughly thirty people by early 2027.

Equal Opportunity

• Substrate is an equal opportunity employer.
• Hiring decisions are made on merit, scope-fit, and the strength of the working relationship.
• Applications are welcome from candidates of any background.