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About the Role
DXC Technology is seeking IT Support Technicians to deliver an enhanced digital workplace experience for thousands of users worldwide. This role involves ensuring the efficient running and maintenance of various IT systems, providing solutions for hardware and software issues, and guiding users through technical challenges.
Responsibilities
- Ensuring efficient running of and providing maintenance to various IT systems.
- Inspecting, prioritizing, and maintaining systems to the highest operational standards.
- Providing effective solutions for software and hardware issues.
- Responding to user inquiries and guiding users with simple, step-by-step how-to instructions.
- Recording technical issues and solutions in Knowledge Management System, updating knowledge articles with newer and relevant information.
- Enabling end users by providing training and education.
Requirements
- Two or more years of relevant experience.
- Fluency in German (C1) and English.
- Experience handling ServiceNow tickets.
- Experience with software deployment and software-related issues (Standard & Non-Standard).
- Experience supporting Microsoft Windows and Apple operating systems, as well as Microsoft Office 365 suite.
- Experience providing how-to assistance for end-user assigned IT devices and software.
- Experience with standard and non-standard hardware devices (peripherals like monitors, label printers, etc.).
- Basic hardware support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement.
- Smart hands experience for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage.
- Experience providing support for meeting room equipment (Audio and Video).
- Experience providing support for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches.
- Experience with document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Experience with stock management (incoming & outgoing IT goods).
- Experience with end-user training and education.
Skills
- ServiceNow
- Software Deployment
- Microsoft Windows Support
- Apple Operating System Support
- Microsoft Office 365
- Hardware Support
- Meeting Room Equipment Support
- Network Cabling
- Wi-Fi Network Support
- Router Replacement
- HUBS and Switches Support
- Asset Management
- Knowledge Management
- Stock Management
- End User Training
Location
- Berlin, Germany
- Munich, Germany
Work Type
- Onsite
- Full-time
Experience Level
- Two or more years of relevant experience
About the Company
- DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
- Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
- DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.
- With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
Equal Opportunity
- We’re committed to fostering an inclusive environment where everyone can thrive.
- DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.