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About the Role

The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device companies. In this role, you will be accountable for growing and managing client relationships, becoming a trusted advisor, and developing business with new buyers. You will oversee multiple projects, supervise and mentor personnel, and identify and develop new offerings based on evolving industry needs.

Responsibilities

Grow and manage client relationships while managing client expectations.
Become the client’s trusted advisor that contributes to the “key client” business development strategy.
Develop business with new buyers within key client/s, drawing upon industry and client connections as well as trends and Guidehouse solutions.
Identify and evaluate issues of risk for both Guidehouse and for Guidehouse’s relationships with clients.
Oversee multiple projects simultaneously of all varying sizes and durations to ensure quality control and key client’s perceived value.
Supervise, mentor and develop Guidehouse personnel.
Identify and development of new offerings based on evolving industry needs and team capabilities.
Involved in non-client related firm-building activities as a leader in the firm.
Develop Patient Services Program Blueprints and detailed program designs.
Identify emerging digital technologies to optimize Patient Services offerings.
Advise client partners on the optimal PS operating model.
Define methodologies to measure and benchmark the effectiveness of PS program performance.
Analyze metrics to provide strategic insights.
Support the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs.
Support the identification of business development opportunities & subsequent pull through of business development activities.

Requirements

BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study.
6+ years of Life Sciences (Pharmaceutical, Biotech, Specialty Pharma and/or Medical Technology) consulting experience or blend of consulting & industry experience.
Subject matter expertise in patient services programs, including Patient Services program design, PS regulatory / compliance issues, patient journey development particularly for specialty medications (e.g., high cost, biologics, CAR-T, REMs, drug-device combinations), Organizational design and change management, and Primary research.
Ability to work independently but with oversight from management.
Experience in managing components of projects, ownership of workstreams and/or analytics and supervising, coaching or mentoring others in daily tasks is required.
Must possess strong analytical skills (Excel, Access, etc.) and leverage analytic techniques to use data to guide client and team decision-making.
Must have advanced data collection, research, information finding experience and explore solutions that challenge critical thinking.
Proven track record generating revenues with existing clients demonstrating a passion for developing high value client relationships and executing on an account penetration strategy that results in account growth directly or indirectly.
Experience managing projects to timeline, scope and budget on multiple teams simultaneously.
Must be willing and able to travel to client sites across the US, up to 33% of the time.
Authorized to work for any US employer without sponsorship.

Skills

Patient Services program design
PS regulatory / compliance issues
Patient journey development
Organizational design
Change management
Primary research
Analytical skills
Excel
Access
Data collection
Research
Information finding
Client relationship management
Business development
Project management

Location

Work Type

Up to 25% travel

Experience Level

6+ years

Education Level

BA/BS degree

Salary/Compensations

$135,000.00-$225,000.00

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

About the Company

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors.
With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets.
Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

Equal Opportunity

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.