About the Role
This position presents a positive first impression of the establishment’s friendliness, excellent service, and high standards.
Responsibilities
- Greeting guests in a positive and energetic manner
- Communicating with the team to ensure we have the right resources
- Using OpenTable to organize and improve on customer experience
- Seating guests and providing support to servers and bartenders
- Maintaining cleanliness of the restaurant
- Preparing the restaurant for opening
- Closing the restaurant at the end of the night
- Informing guests of their wait time
- Monitoring waiting lists
- Entering guest names into the computer system
- Showing guests to their table and bidding guests farewell as they leave
- Supporting by filling beverages
- Performing light housekeeping duties such as cleaning glasses and menus
- Answering the phones and filling to-go orders when needed
- Complying with all Archive standards, policies and procedures at all times
- Performing other tasks and responsibilities as assigned by management
Requirements
- A welcoming and enthusiastic can-do attitude with sincerity
- Excellent ability to provide the utmost WOW factor experience to our guests
- Strong communication skills
- Ability to remain professional and poised during peak service hours
- Prior restaurant/customer service experience preferred
- Ability to meet the physical requirements of the job
Skills
- OpenTable
- Customer service
- Communication
Location
- Toronto
- Newmarket
Work Type
- Permanent Part-Time
- Casual
- Flexible
Experience Level
- Preferred prior restaurant/customer service experience
Education Level
- Smart Serve Certification is an asset but not required
Salary/Compensations
- Competitive salary
Benefits
- Incentive
- Benefits
About the Company
- Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community.
- We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences.
- From the people and places we encounter to the connections we make; we aim to create space for all.
- We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.
- Featured in Michelins’ Toronto Hotel Guide, The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood.
- It is a historic east-end neighbourhood landmark with a wonderfully colourful past.
- Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot.
- Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity.
- Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide
- Archive's newest addition to our hotel collection is The Postmark Hotel.
- Dating back to 1914, the Postmark has always been a place for connection.
- Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering.
- Our thoughtfully designed space has room for you to meet, dine and drink, as well as space to host your most important get-togethers, from group dinners to business meetings and retreats.
Equal Opportunity
- Our team fosters a culture of inclusion and belonging for both team members and guests.
- We celebrate diversity, collaboration and uniqueness.
