Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Corpay is seeking a Crew Accommodations Agent for its Lodging division, TA Connections line of business, based in Heathrow. This role involves overseeing and coordinating hotel and ground transportation bookings for crew members, managing agent-client workflows, and utilizing the CrewHub (CrewRez) system. The position requires handling communications via email, chat, phone, and direct interaction, with a 4-on/4-off shift rotation of 12-hour day and night shifts.

Responsibilities

Book and oversee hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
Handle emergency relocations of crew members, collaborating with the Supervisor on shift to ensure timely resolutions.
Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and internal teams to meet operational requirements and resolve issues.
Facilitate effective communication with internal departments and management to expedite work and resolve problems.
Ensure all necessary tools, systems, and resources are accessible and operational, reporting issues promptly to shift supervisors.
Utilize tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
Identify suitable and compliant hotel options in various markets, including those without contracted hotels or during Sold Out situations, and manage the approval process for non-compliant options.
Manage payments to hotel and transportation vendors in accordance with contractual terms.
Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

Requirements

A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred.
Capable of handling complex coordination tasks to ensure smooth operations and excellent client service.
Ability to interact with clients and business partners both electronically and via telephone.
Excellent interpersonal and client relationship skills.
Excellent PC skills.
Strong organizational and multi-tasking skills.
Strong writing, communication, and negotiation skills.
Ability to work independently and as a contributing team member.
Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs.
Available to work shift work and willingness to work long hours during irregular operations.
Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance).
Fluent in English is required.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.

Skills

Interpersonal skills
Client relationship skills
PC skills
Organizational skills
Multi-tasking skills
Writing skills
Communication skills
Negotiation skills
Hotel sourcing
Rate negotiation
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Italian
German
French
Spanish
Portuguese

Location

Heathrow

Work Type

Permanent
Full-time
Onsite

Experience Level

3+ years preferred

Education Level

High school diploma or GED Certificate required
Some college education preferred

Benefits

4 X Life insurance
Pension scheme - 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to LinkedIn learning
Free rewards and discounts via Gratitudes
Career Progression

About the Company

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com

Equal Opportunity

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.