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About the Role

Serve as the technical backbone of customer relationships, supporting them from initial implementation through long-term success. Work directly with technical customers to design and deploy solutions, tackle complex integration challenges, and ensure they realize meaningful value from the platform. Act as a critical link between customers and the product team.

Responsibilities

• Design, deploy, and optimize solutions tailored to customers' technical environments and business needs.
• Serve as a trusted advisor to customer engineering teams navigating complex implementation challenges.
• Promote onboarding, drive adoption, and ensure long-term success through proactive engagement.
• Recognize trends across customers and communicate insights back to the product team.
• Investigate and resolve integration issues, implementation barriers, and technical inquiries.
• Partner with engineering, product, and GTM teams to enhance the customer experience.
• Create resources that empower customers and internal teams to operate more efficiently.

Requirements

• Solutions engineering, customer engineering, implementation, technical consulting, or developer support experience.
• Strong technical foundations in APIs, integrations, and modern software architectures.
• Direct experience working with technical customers in complex environments.
• Clear communication across a range of audiences, from junior engineers to VPs of Engineering.
• Pattern recognition instinct to notice recurring problems and address them.
• Ownership mindset to see problems through to resolution.
• Experience with APIs, integrations, developer tools, or enterprise software is a strong plus.

Skills

• APIs
• Integrations
• Modern software architectures
• Technical consultation
• Developer support
• Pattern recognition
• Ownership mindset

About the Company

• Venture-backed AI infrastructure company developing the connectivity layer that enables AI platforms and B2B software to take meaningful action within business systems.
• Founding team brings experience from Google, Meta, and AWS.
• Small team with exceptional retention rates and high technical standards.
• Excellent opportunity for professionals excited about meaningful ownership and shaping the future of collaboration between businesses and AI.