Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI. As someone that can speak fluent or business level French, you will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the French and Benelux region while experiencing constant growth challenges and opportunities.

Responsibilities

Own and drive strategic change across a diverse client portfolio in the French and Benelux region.
Conduct business discussions, negotiations, and strategic conversations to drive customer value.
Partner with Enterprise, Strategic, and Regional accounts.
Own the strategic relationship and create, maintain, and execute success and account plans.
Articulate ROI and Sitetracker’s business value.
Navigate complex customer organizations to build rapport and trust with senior leadership.
Understand customer mission-critical milestones and strategic objectives.
Proactively assess and diagnose customer challenges.
Develop mitigation plans to prevent churn and elevate customer experience.
Collaborate cross-functionally to improve customer experience.
Reinforce and improve Customer Success processes.
Ensure customer voices are heard and needs are met with innovative solutions.
Manage a diverse portfolio of Enterprise, Strategic, and Regional accounts using high-touch engagement models.
Create and execute impactful account and success plans.
Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts.
Proactively map territory, anticipating issues and blockers independently.
Pursue early and multi-year renewals autonomously.
Improve customer experience and satisfaction, including stakeholder management.
Foster deep customer relationships through a 'high-touch' engagement model.
Engage effectively at all levels of a business, from daily interactions to executive cadences.
Create and deliver compelling content for executive audiences, articulating complex value propositions.
Identify quick wins to improve user adoption and client satisfaction.
Build and establish strong, trusted relationships with Business Sponsors and Economic Buyers.
Identify, demonstrate, and achieve quantifiable business value for customers.
Align identified value with customer's overall business objectives.
Create jointly-owned success plans with customers and validate business value with customer executives.
Build Success Stories and collaborate with Marketing to publish them.
Generate public endorsements from clients.
Demonstrate, configure, or customize prior tools and platforms.
Articulate complex technical problems and devise custom technical solutions.
Successfully create and initiate success & account plans for assigned portfolio.
Engage with senior customer leadership, building rapport and understanding business drivers.
Assess and diagnose customer issues, collaborating with cross-functional teams on mitigation plans.
Consistently execute and refine success & account plans, demonstrating tangible ROI.
Turn detractors into champions and drive internal cross-functional improvements.
Identify and champion opportunities for customer experience enhancement, adoption, and retention.
Drive retention and expansion across the entire DACH portfolio.
Influence customer long-term strategy, ensuring Sitetracker is an indispensable partner.
Shape and optimize Customer Success practices within the DACH region.

Requirements

Must speak fluent or business level French.
Proven ability to engage effectively at all levels of a business.
Expertise in creating and delivering compelling content tailored for executive audiences.
Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

Skills

Customer Success Management
Account Management
Strategic Planning
Relationship Building
Negotiation
Cross-functional Collaboration
Stakeholder Management
Contract Management
Territory Management
Executive Communication
Value Proposition Articulation
Business Value Realisation (BVR)
Technical Aptitude
Tool Demonstration
Platform Customization
Proficiency in modern office suites (Google Docs, PowerPoint, Excel)

Location

French and Benelux region

Work Type

Full-time

Experience Level

Senior

About the Company

Sitetracker