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About the Role

As Head of Customer Fulfillment for Electronics in Japan, you will lead a dedicated team responsible for delivering end-to-end Order to Cash and Inbound to Outbound logistics operations, ensuring that every customer interaction reflects the highest standards of service quality. You will oversee day-to-day fulfillment activities, manage 3PL relationships, and govern operational processes and Service Level Agreements in close collaboration with Business Units, Procurement, Regulatory Affairs, and Global Trade Compliance. Driving continuous improvement and digitalization initiatives, you will identify opportunities to enhance efficiency and customer satisfaction across the team. You will coach and develop your team members, foster a culture of accountability and collaboration, and ensure that performance is tracked transparently through KPIs and operational dashboards.

Responsibilities

Lead a dedicated team responsible for delivering end-to-end Order to Cash and Inbound to Outbound logistics operations.
Oversee day-to-day fulfillment activities.
Manage 3PL relationships.
Govern operational processes and Service Level Agreements in close collaboration with Business Units, Procurement, Regulatory Affairs, and Global Trade Compliance.
Drive continuous improvement and digitalization initiatives.
Identify opportunities to enhance efficiency and customer satisfaction.
Coach and develop team members.
Foster a culture of accountability and collaboration.
Ensure performance is tracked transparently through KPIs and operational dashboards.

Requirements

Substantial experience in Customer Service, Supply Chain, or Logistics, with a proven track record of leading and developing teams in a complex, cross-functional environment.
Demonstrated success managing Customer Fulfillment or logistics operations, including accountability for team performance, resource planning, and budget contribution.
Fluent in both English and Japanese, enabling effective collaboration across local teams and global functions.
Solid expertise in Order to Cash and logistics processes, including 3PL management, transportation coordination, customs, and trade compliance.
Strong customer orientation and business acumen to align fulfillment operations with customer needs and organizational objectives.
Skilled in using KPIs, dashboards, and data-driven insights to monitor team performance and identify areas for improvement.
Continuous improvement mindset, with experience contributing to digitalization and process optimization initiatives.

Skills

Customer Service
Supply Chain
Logistics
Team Leadership
Team Development
Cross-functional Collaboration
Customer Fulfillment Management
Logistics Operations Management
Resource Planning
Budget Management
English Fluency
Japanese Fluency
Order to Cash Processes
3PL Management
Transportation Coordination
Customs Compliance
Trade Compliance
Customer Orientation
Business Acumen
KPI Monitoring
Dashboard Utilization
Data-driven Insights
Continuous Improvement
Digitalization Initiatives
Process Optimization

Location

Tokyo, Japan

Work Type

Full-time

Experience Level

Substantial experience in Customer Service, Supply Chain, or Logistics
Proven track record of leading and developing teams
Demonstrated success managing Customer Fulfillment or logistics operations

Education Level

Degree in Business Administration, Supply Chain, or a related field — or equivalent professional experience

Benefits

Access and opportunities for everyone to grow and develop at their own pace.
Inclusive and belonging culture that supports human progress.

About the Company

Science and technology-driven innovation.
Solutions in healthcare, life science, and electronics.
Aims to be a company that supports businesses and advances digital living.
Trusted supplier of high-tech materials, services, and specialty chemicals for the electronics, automotive, and cosmetics industries.
Fosters a global collaborative organization driven by passion, customer focus, curiosity, and perseverance.

Equal Opportunity

We are a group of curious people with diverse backgrounds, perspectives, and life experiences. We believe this diversity drives excellence and innovation and strengthens our leadership in science and technology.
We are committed to creating access and opportunities for everyone to grow and develop at their own pace.
Join us to build an inclusive and belonging culture that impacts millions and enables everyone to support human progress!