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About the Role

The Day Concierge will focus on delivering exceptional service to residents and guests of Triptych Residential, excelling in concierge services, amenity operations, security, and housekeeping to ensure seamless integration and a consistent vision. They will manage central services like guest arrivals, deliveries, post, amenity bookings, cleaning, and waste disposal, while building resident loyalty through proactive communication and expectation management.

Responsibilities

• Direct, coordinate, and plan essential central services including guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal, and recycling.
• Greet residents and guests upon arrival.
• Manage all calls and emails to the concierge desk.
• Manage all residential deliveries.
• Assist with ad-hoc resident requests such as transportation, restaurant, and theatre bookings, and dry-cleaning.
• Refer significant lifestyle requests to the Front of House Manager and Duty Managers.
• Assist the Duty Manager with monitoring the residents’ app and processing queries and amenity bookings promptly.
• Undertake regular patrols to promote Health & Safety compliance, cleanliness, and ensure the scheme is presented to the highest standard.
• Motivate colleagues to strive for and achieve success for the company.
• Take personal responsibility for understanding the company’s Health and safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards and continuously improving safety performance.
• Work closely with the Duty Manager daily providing resilience and cover for each other.
• Develop strong relationships with Residents and Visitors and delivering a seamless service.
• Multi-task without a loss in efficiency or composure.
• Assist with implementation of SOP manuals, policies, and procedures.
• Maintain the security of the building by being alert to any suspicious activity.
• Communicate to colleagues and residents in an efficient and accurate manner.
• Carry out regular building patrols reporting issues to company standard.
• Efficiently book amenities as requests are received.
• Meet and greet all visitors and residents.
• Maintain the secure keeping of resident and estate keys.
• Monitor CCTV and access control.
• Be an ambassador for the development.

Requirements

• Minimum 3 years hospitality experience as a Concierge within London super-prime, residential schemes or 4/5-star hotels.
• To be well presented.
• Must have excellent communication and customer service skills.
• High standard of written and spoken English.
• Ability to work independently as well as part of the team.
• Service driven, understand the importance of going the ‘extra mile’ and having a can-do attitude.
• Good knowledge of Central London and surrounding local area.
• Must be assertive and have a good level of attention to detail.
• Basic knowledge of Health and safety.
• To have a good level of IT skills, Microsoft office, Access control, Residents APP and CCTV.

Skills

• Concierge services
• Amenity operations
• Security
• Housekeeping
• Customer service
• Communication
• Written and spoken English
• IT skills
• Microsoft office
• Access control
• Residents APP
• CCTV
• Health and safety
• Additional language skills (beneficial)

Location

• London

Work Type

• Daily
• Full-time

Experience Level

• Minimum 3 years experience

About the Company

• Rhodium was established to solely focus on the new build super prime residential market in London.
• Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.
• Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the Ultra High Net Worth Individual, how they live and operate within their homes.
• Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients.
• Each scheme we manage has been individually selected to preserve our brand and ensure we only manage developments of the highest calibre.
• Discretion, integrity, and transparency transcends through our entire organisation.
• We truly believe there is no other company that can match our desire and intent to perform at this level.