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About the Role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

Responsibilities

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre. Training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

Prior experience as a business travel consultant
Sabre GDS (native and graphic)
Passion for excellence in client service, including proactive anticipation of needs
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
Must reside in the UK

Skills

Sabre GDS
Global Distribution Systems (GDSs)
Business travel
Leisure travel
Airline reservation
Client service
Communication (written and verbal)
Teamwork

Location

London, United Kingdom

Work Type

Remote
Full-time

Experience Level

Prior experience as a business travel consultant

Benefits

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks
Access to over 20,000 courses on learning platform
Leadership courses
New job openings available to internal candidates first

About the Company

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
Our Traveler Care team is a 24/7 operation.
We strive to champion Inclusion in every aspect of our business at Amex GBT.
You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Equal Opportunity

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.