Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lead technology operations, infrastructure, and transformation initiatives across Australia and New Zealand. This role oversees the Global Technology department, ensuring system stability and security, and aligning technology solutions with business goals. It is pivotal in fostering strong partnerships and driving innovation through cross-functional and cross-regional teamwork.

Responsibilities

• Develop and maintain a long-term Global Technology (GT) roadmap aligned with regional commercial goals and global strategy.
• Collaborate with executive leadership to identify technology opportunities that drive business growth, process automation, and operational efficiency.
• Scope, plan, and manage substantial capital expenditure (CapEx) budgets for major technology initiatives.
• Ensure the reliability, security, and scalability of all regional technology systems, networks, and core infrastructure.
• Oversee system architecture, network administration, and disaster recovery infrastructure in alignment with global frameworks.
• Manage the lifecycle and performance of enterprise software platforms (ERP, CRM, HRIS), ensuring seamless integration.
• Provide strategic oversight for regional audio-visual (AV) infrastructure and event technology management.
• Ensure compliance with global information security policies, data privacy regulations, and corporate governance standards.
• Design, execute, and monitor risk assessments, disaster recovery protocols, and business continuity testing.
• Implement and enforce cybersecurity policies and modern practices derived from global frameworks.
• Act as the primary regional accountability point for regulations, compliance benchmarks, and security standards.
• Build, lead, and inspire a high-performing technology team, fostering a culture of innovation, accountability, and continuous learning.
• Provide executive coaching, mentorship, and career development opportunities.
• Promote cross-functional collaboration and knowledge sharing across technical and non-technical business divisions.
• Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs).
• Partner with regional and corporate counterparts to ensure flawless local execution of global IT project implementations.
• Execute major system migrations and infrastructure overhauls seamlessly without disrupting ongoing operations.
• Lead cross-functional project committees, bridging the gap between global technical groups and local business units.
• Establish robust post-implementation review frameworks to measure project outcomes.
• Embed ITIL and Agile best practices across service delivery, support frameworks, and project execution workflows.
• Lead high-level vendor negotiations and manage strategic partnerships with critical third-party service providers.
• Oversee the full lifecycle of complex technology projects, ensuring alignment with timelines, operational budgets, and business goals.
• Develop and manage the comprehensive technology budget, balancing operational expenditure (OpEx) and capital expenditure (CapEx).
• Continually evaluate third-party solutions and structure robust contract frameworks.
• Stay abreast of emerging technologies, automation tools, and media industry trends.
• Act as the strategic liaison between technology functions and business units to understand operational needs and deliver tailored technical solutions.
• Present the technology strategy and updates to the ANZ Executive Leadership team.
• Collaborate with regional leadership and the Global Technology ecosystem to align local initiatives with corporate technology movements.
• Act as a trusted strategic advisor to business units, translating technical requirements into commercial business solutions.
• Drive high levels of user satisfaction through responsive tech support, proactive communication, and continuous service improvement.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 7 years of progressive experience in IT management.
• Proven track record in a senior technology leadership role within a complex, global or matrixed organisation.
• Deep knowledge of IT infrastructure, cloud computing, cybersecurity, and enterprise applications.
• Experience in support of Windows, MacOS, Active Directory, Office365, Teams, OneDrive, SharePoint etc.
• Exceptional communication skills, with the ability to influence executive stakeholders and articulate technical concepts to non-technical business partners.
• Proven commercial acumen, including hands-on experience with high-level vendor management, contract negotiation, and long-term budget forecasting.
• Strong leadership capabilities with a demonstrated ability to guide teams through operational change and technology transitions.

Skills

• Leadership & Influence
• Communication
• Problem-Solving
• Collaboration
• Adaptability
• Interpersonal Effectiveness
• Time Management
• Negotiation & Budget Management

Location

• Australia
• New Zealand

Work Type

• Full-time

Experience Level

• Senior
• 7+ years

Education Level

• Bachelor's degree

Benefits

• Inclusive, collaborative and global community
• Opportunity to fuel the creative journey
• Modern office environment designed to foster productivity, creativity, and teamwork
• Investment in professional growth & development

About the Company

• Sony Music is an active part of a culturally and socially diverse society.
• Sony Music's aim is that our workforce is diverse and inclusive.

Equal Opportunity

• Sony Music is an equal opportunity employer and supports workforce diversity.
• We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent.
• We apply this policy without regard to any individual’s sex, race, religion, origin, sexual orientation, marital status, medical condition or disability.