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About the Role

The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value.

Responsibilities

• Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle.
• Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes.
• Execute projects to achieve results while balancing available time and resources.
• Identify future opportunities for further outcomes, growth, and expansion.
• Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
• Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
• Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.

Requirements

• 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms.
• Track record in managing large-scale projects and programs.
• 3+ years in Professional Services, Technical Consulting, or Success customer-facing roles.
• Experience managing client relationships and delivering successful project outcomes.
• Fluent in English.
• German language proficiency is required.

Location

• UK

Work Type

• Office
• Home
• Combination of office and home

Experience Level

• 8+ years of experience
• 3+ years in Professional Services, Technical Consulting, or Success customer-facing roles

Education Level

• PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar

Benefits

• Health and wellbeing resources
• Paid volunteer days

About the Company

• Atlassian's software products help teams all over the planet and our solutions are designed for all types of work.
• Team collaboration through our tools makes what may be impossible alone, possible together.

Equal Opportunity

• We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
• All your information will be kept confidential according to EEO guidelines.
• We can support with accommodations or adjustments at any stage of the recruitment process.