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About the Role

The Medical Secretary will provide high-quality secretarial and administrative support to consultants, managing calls, liaising with patients, scheduling appointments, and handling correspondence. The role requires effective and sensitive communication to ensure a world-class service and patient experience.

Responsibilities

• Serve as an administrative point of contact and liaison between patients and consultants.
• Support consultants and patients with queries related to treatment pathways.
• Collaborate with patient access and business office teams to facilitate a seamless patient journey.
• Manage and prioritize multiple assignments under the direction of the Medical Secretary Manager.
• Edit consultant schedules and diaries, coordinating patient appointments.
• Respond to queries from patients and staff.
• Correspond with patients via telephone, email, and letter.
• Compose and prepare various correspondence, including medical reports and forms.
• Communicate effectively with other hospital departments to facilitate the patient journey.
• Arrange and schedule meetings.
• Coordinate with theatre and endoscopy teams to plan case lists.
• Oversee annual leave management for anaesthesia staff and record additional sessions for payroll.
• Maintain professional communication with anaesthetists, consultants, and relevant departments.
• Manage and respond to queries from medical secretary and anaesthesia inboxes.
• Perform other assigned duties.

Requirements

• Medical secretary experience in a private healthcare setting is essential.
• Proficiency in Microsoft Office is essential.
• Effective and sensitive communication with patients is essential.
• Exceptional prioritization and organization skills are essential.
• Experience using Electronic Medical Records systems is desirable.
• This role may be subject to a Disclosure and Barring Service (DBS) check.

Location

• 40 Grosvenor Place, London, SW1X 7AW

Work Type

• Hybrid Model
• Full-Time
• Permanent

Salary/Compensations

• £32,000 - £34,000

Benefits

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world.
• We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork.
• Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.
• At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you.
• Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.
• Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists.
• Cleveland Clinic London is organised into patient-centred institutes.
• Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.