Know Your Customer Operations Specialist (all genders) at JPMorgan Chase & Co. | Berlin | Rezi

Know Your Customer Operations Specialist (all genders) at JPMorgan Chase & Co.

Know Your Customer Operations Specialist (all genders)

JPMorgan Chase & Co. · Berlin

1 months ago

Know Your Customer Operations Specialist (all genders)

JPMorgan Chase & Co. · Berlin

2 months ago
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About the Role

Join the digital consumer banking team at JPMorganChase in Berlin. This role focuses on ensuring regulatory compliance and maintaining high standards of customer due diligence through end-to-end Enhanced Due Diligence and alert investigation.

Responsibilities

  • Build and contribute to KYC operational processes, guidelines, procedures, and reporting tools.
  • Conduct end-to-end Customer Due Diligence in accordance with regulatory requirements and internal policies.
  • Monitor, investigate, and opine on KYC system alerts.
  • Review and verify high-risk customer identification documentation during onboarding.
  • Escalate high-risk cases to appropriate teams for further action.
  • Perform Quality Control on KYC Due Diligence processes.
  • Collaborate with internal stakeholders including compliance, legal, and customer support.
  • Communicate with customers to request additional KYC information or documentation.
  • Provide recommendations for enhancing existing KYC processes.

Requirements

  • Relevant education in Economics, Finance, Banking, Business Administration, Engineering, or Bank Ausbildung.
  • 2+ years of experience in Audit, Compliance, Anti-Financial Crime, AML, or KYC roles within Banking, Financial Services, or FinTech.
  • Strong analytical and research skills with the ability to investigate issues to resolution.
  • Ability to assess customer risk profiles and assign risk levels.
  • Growth mindset and commitment to team collaboration.
  • Proficiency in MS Office Suite.
  • Excellent verbal and written communication skills in English.
  • German language proficiency is strongly advantageous.
  • In-depth understanding of KYC regulations, AML laws, and compliance frameworks.
  • Knowledge of German regulatory frameworks and KYC best practices.
  • Familiarity with KYC software, databases, customer screening tools, and digital banking platforms.
  • Relevant AML/KYC accreditations such as ACAMs.

Skills

  • KYC/AML compliance
  • Enhanced Due Diligence (EDD)
  • Risk assessment
  • Regulatory reporting
  • Stakeholder management
  • Analytical research
  • MS Office Suite
  • Digital banking systems

Location

  • Berlin, Germany

Work Type

  • Full-time

Experience Level

  • 2+ years

Education Level

  • Bachelor's degree in Economics, Finance, Banking, Business Administration, Engineering, or Bank Ausbildung

About the Company

  • J.P. Morgan is a global leader in financial services providing strategic advice and products to corporations, governments, and investors.
  • The company focuses on building long-term partnerships and delivering industry-leading service solutions.

Equal Opportunity

  • J.P. Morgan is an equal opportunity employer that values diversity and inclusion.
  • The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other protected attribute.
  • Reasonable accommodations are provided for religious practices, beliefs, and mental or physical disability needs.