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About the Role

This role offers an excellent opportunity to take ownership of a successful studio operation while developing a high-performing team and delivering exceptional experiences for members every day. The Studio Manager will be responsible for creating a positive culture, driving commercial performance and ensuring operational excellence across all areas of the business.

Responsibilities

• Act as the visible leader within the studio, creating a welcoming and engaging environment for members and guests.
• Ensure an exceptional customer experience is delivered consistently across every touchpoint.
• Build strong relationships with members and respond proactively to feedback.
• Drive customer satisfaction and member engagement through high service standards.
• Lead by example and set the benchmark for professionalism, hospitality, and attention to detail.
• Ensure all customer issues are resolved quickly, calmly, and effectively.
• Take full ownership of studio performance, including bookings, occupancy, revenue growth, retail sales and additional revenue streams.
• Monitor and drive key performance indicators across all areas of the business.
• Analyse performance trends and identify opportunities to improve commercial results.
• Support local marketing initiatives, partnerships, events, and community engagement activities.
• Ensure studio targets are achieved through effective planning, execution, and team leadership.
• Recruit, onboard, coach, and develop a high-performing studio team.
• Create a positive, inclusive, and motivated team culture.
• Conduct regular performance reviews, coaching conversations, and succession planning activities.
• Lead team engagement initiatives and maintain high levels of accountability and performance.
• Manage employee relations matters professionally and fairly.
• Provide visible leadership during key trading periods and operationally demanding shifts.
• Take ownership of all studio operations, ensuring the facility operates efficiently and effectively at all times.
• Manage staffing rotas, labour scheduling, and payroll accuracy.
• Oversee stock management, inventory control, and cost management processes.
• Ensure all Health & Safety procedures, compliance requirements, and operational standards are maintained.
• Monitor cleanliness, presentation, and maintenance standards throughout the studio.
• Resolve operational challenges quickly to minimise disruption to members and the wider business.
• Take ownership of studio profit and loss performance.
• Manage labour costs, scheduling, productivity, and operational efficiencies.
• Ensure effective stock control and cost management practices are consistently followed.
• Support revenue growth while maintaining exceptional service standards.
• Identify opportunities to improve studio profitability and operational performance.

Requirements

• Proven leadership experience within a customer-focused environment, ideally within fitness, wellness, hospitality, leisure, or retail.
• Commercially minded people leader who enjoys being present on the studio floor and leading by example.
• Proven experience leading, coaching, and developing high-performing teams.
• Strong commercial awareness with the ability to drive performance and achieve business objectives.
• Exceptional communication and relationship-building skills.
• Highly organised, proactive, and comfortable managing multiple priorities.
• Resilient and solutions-focused, with the ability to remain calm under pressure.
• Comfortable working in a highly hands-on operational environment.
• Passionate about helping others grow and creating an environment where both team members and customers can thrive.
• Positive, energetic, and able to inspire and motivate those around them.
• Leads with empathy, integrity, and genuine care for both people and service standards.
• Committed to fostering an inclusive and supportive culture where everyone feels welcomed and valued.
• Takes ownership, embraces challenges, and continuously seeks opportunities to improve performance and ways of working.
• Visible and inspiring leader who is passionate about delivering exceptional experiences while building a positive and high-performing studio culture.

Skills

• Leadership
• Customer Experience
• Team Development
• Commercial Acumen
• Communication
• Relationship Building
• Organisation
• Problem Solving
• Operational Management
• Financial Management
• Marketing Support
• Health & Safety Compliance

Location

• Various across London

Work Type

• Full-time
• Hybrid

Experience Level

• Experienced

Salary/Compensations

• £36,500 + discretionary quarterly bonus

Benefits

• Complimentary fitness membership
• Discounts on products and services
• Referral incentives
• Pension contributions
• Enhanced family support benefits

About the Company

• A leading premium fitness and wellness operator.