Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
Responsibilities
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player’s voice and make sure their perspective informs both product and operational decisions
Requirements
- 7+ years in customer support / customer experience in mobile game industry
- At least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
Skills
- Customer support
- Customer experience
- Mobile game industry
- Leadership
- Scaling support operations
- Support tools
- Data analysis
- People management
- Communication
- Collaboration
Location
- United States
Work Type
- Full-time
Experience Level
- 7+ years
- 3+ years leadership
About the Company
- We create mobile games that are fun, visually engaging, and built around exciting challenges.
- Our skill-based games recognize true talent by rewarding quick thinking and smart strategy.
- Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.