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About the Role

We are looking for an IT Solutions Analyst to join our high-performing APAC IT team. Reporting to the IT & C Manager, you will provide advanced technical support across Woolpert’s business sectors. This role involves troubleshooting, asset management, documentation, and supporting IT infrastructure projects.

Responsibilities

• Managing and resolving Level 2 and Level 3 IT support requests.
• Responding to phone calls and e-mails through the Helpdesk from clients and internal staff regarding technical support issues (remedial or add, move and change).
• Support and administration of Exchange / MS365 environment.
• Troubleshooting issues related but not limited to software, hardware, servers, routers, firewalls, peripherals and networking equipment.
• Provide training and support to end-users on new technologies and systems.
• Collaborate with local and global IT teams to implement and support IT infrastructure projects.

Requirements

• Tertiary qualifications or equivalent in IT.
• Experience providing face-to-face support is essential.
• 3+ years of experience with relevant responsibilities.
• Sound knowledge of Windows desktop and server environment, MS365 and associated technologies.
• Working understanding of LAN and WAN environments and technologies.
• Experience with cloud technologies.
• Proven experience supporting customers and flexibility to work onsite across multiples offices.
• Strong customer service skills and ability to liaise with stakeholders at different levels.
• Must successfully pass a pre-employment background police test.
• Only applications with unlimited work rights in Australia need apply.

Skills

• ITIL
• MS365 qualifications
• Certified Professional of the Australian Computer Society

Location

• Sydney
• Melbourne

Work Type

• Hybrid

Experience Level

• 3+ years of experience

Education Level

• Tertiary qualifications or equivalent in IT

Benefits

• Principal Program (opportunity to become stakeholders in the company)
• Automatic Salary Continuance Insurance
• Novated leasing and salary sacrifice options
• Reimbursements and study leave for role-related courses
• Hybrid work arrangements (two days from home and three in the office)
• Confidential Employee Assistance Program for employees and immediate family members
• Discounted voluntary corporate health insurance through Bupa

About the Company

• Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services.
• We blend design excellence with cutting-edge technology to deliver exceptional client value.
• Our team is passionate about their work and committed to building the next generation of industry leaders.
• Woolpert embraces progress and innovation to create limitless opportunities for career growth.
• Woolpert is a global leader in Architecture, Engineering, and Geospatial (AEG), with a deep rooted and growing presence across Australia, proudly recognised as a Top 100 Global Design and Geospatial firm.
• The ’Woolpack’ fosters a culture of innovation, inclusion, and ownership—exemplified by our celebrated Principal Program, which offers all employees, regardless of role or employment type, the opportunity to become company owners and share in the company’s growing success.
• This program rewards leadership, high performance, and initiative, and is a cornerstone of Woolpert’s commitment to empowering its people and expanding diverse leadership.
• We’re a place for professionals seeking meaningful work, career growth, and a chance to shape the future of the built and natural environment.
• We’re proud to be certified as a Great Place to Work® for the 9th time!
• We invest in advanced tools and professional development to empower our teams.
• Built on trust, respect, and shared success, our culture makes Woolpert more than a workplace it’s a community.

Equal Opportunity

• Woolpert is an equal-opportunity employer.
• Woolpert is committed to the full inclusion of all individuals.
• We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.