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About the Role
As a luxury brand evaluator, you will discreetly assess customer experiences in luxury settings, providing critical feedback to help brands refine their services. This role offers flexibility with approximately 20-minute in-store visits and frequent opportunities to collaborate with prestigious brands worldwide.
Responsibilities
- Choose assignments that align with personal preferences and profile.
- Visit luxury stores or evaluate online customer engagement.
- Observe and assess store ambiance, service quality, and overall customer experience.
- Provide honest feedback through questionnaires on the platform.
Requirements
- Must be 18 years or older.
- Must be a current customer of premium and luxury brands.
- Must not be currently under contract with any retail brands to ensure impartiality.
- Must be punctual, organized, detail-oriented, and reliable.
- Must be observant and passionate about customer experience.
- No prior experience is required.
Skills
- Detail-oriented
- Reliable
- Observant
- Passionate about customer experience
Location
- Remote
- Onsite
Work Type
- Flexible
- Contract
Experience Level
- No prior experience required
Salary/Compensations
- Fee based on mission complexity for non-purchase evaluations.
- Reimbursement for approved items for purchase-based evaluations.
Benefits
- Collaborate with iconic brands across industries.
- Flexible assignments tailored to your interests.
- Compensation for time and input.
- Potential for reimbursement on purchases.
- User-friendly platform for managing missions and feedback.
- Flexibility of working on the go with the CXG Live mobile platform.
About the Company
- CXG connects premium brands with over 80,000 evaluators across 70 countries.
- Has 12 global offices and almost two decades of CX retail expertise.
- Committed to redefining the customer experience for luxury giants.
- Offers the CXG Live mobile platform for managing missions, certifications, and feedback.