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About the Role

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform. You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide, including context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components, and ensure we own critical parts of the platform for Tide’s trust, data advantage, and long-term leverage.

Responsibilities

Define the architecture for Tide’s agentic platform
Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability
Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
Set standards for reliability, safety, scalability, and developer experience
Provide technical leadership across teams and unblock critical decisions
Implement cost-management and routing logic to optimize LLM spend across different providers
Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

Requirements

Deep experience building platform or infrastructure systems at scale
Strong judgement across APIs, distributed systems, data, and cloud-native architecture
Track record of leading complex cross-team technical problems
Experience integrating third-party platforms without losing control of core architecture
Strong understanding of reliability, security, and observability
Experience with AI platform components is valuable, but not essential
Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable

Skills

Java
Spring Boot
JOOQ
RESTful APIs
microservices
strongly typed general purpose programming language
Event-driven architecture
SNS+SQS
Kafka
MySQL
PostgreSQL
RDS
Aurora
AWS
Docker
Terraform
EKS
DataDog
Rollbar
GitHub
Sonarcloud
Semgrep
CI/CD pipelines
Angular 2+
ngrx
Flutter
Fivetran
Snowflake
Looker
Python
Faust
Flask
Tecton
ML libs

Location

Central London
Sofia, Bulgaria
Serbia
Romania
Lithuania
Hyderabad
Gurugram
New Delhi
Berlin
Paris
Luxembourg
India: Hyderabad, Delhi NCR, Bengaluru
Europe: London, Serbia, Sofia, Lithuania, Berlin

Work Type

Onsite
Remote
Hybrid

Experience Level

Senior Staff

About the Company

At Tide, we help SMEs save time and money in the running of their businesses by offering business accounts, banking services, and administrative solutions like invoicing and accounting.
Tide is transforming the small business banking market and supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind, focusing on quick onboarding, low fees, and innovative features.
Tide's mission is to help SMEs save time and money so they can get back to doing what they love.
Tide is available for UK, Indian, German and French SMEs.
Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly.
Over $300 million raised in funding.
Over 2,800 Tideans globally.
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026.
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg.
We are hiring across multiple locations.
Tideans come from a variety of backgrounds and experience levels.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Equal Opportunity

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.