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About the Role

As an IT Support Engineer, you'll be the trusted face of IT for our centre teams, providing Level 2 support, resolving technical issues, and ensuring our systems remain secure, reliable, and operational. This role is primarily remote, with regular travel to dental centres across your region for incident response, maintenance, technology health checks, and project support. You'll also play a key role in supporting technology rollouts and continuous improvement initiatives.

Responsibilities

Provide Level 2 IT support across hardware, software, networking, and end-user technologies
Support technology projects, upgrades, and system implementations
Conduct technology health checks and preventative maintenance activities
Maintain accurate documentation and ticket records through Jira and other support tools
Escalate complex issues appropriately and collaborate with specialist technology teams
Support the delivery of a secure, reliable, and high-performing technology environment
Contribute to process improvements and best-practice IT support

Requirements

Previous experience providing Level 2 IT support, ideally within field services, healthcare, or a multi-site environment
Strong troubleshooting skills across Microsoft Windows operating systems and Microsoft Office applications
Experience using remote support tools and ticketing systems such as Jira
Excellent communication and relationship-building skills
The ability to work independently, prioritise competing tasks, and manage your time effectively
A proactive, solutions-focused approach to problem solving
A valid driver's licence and reliable vehicle
Willingness to travel regularly between centres within your region and occasionally interstate when required
Must hold a Blue Card for paid employment in QLD (at no cost to you)

Skills

Level 2 IT support
Hardware support
Software support
Networking support
End-user technologies support
Remote support
Onsite troubleshooting
Maintenance
Technology projects
Upgrades
System implementations
Technology health checks
Preventative maintenance
Jira
Microsoft Windows operating systems
Microsoft Office applications
Remote support tools
Ticketing systems
Communication
Relationship-building
Independent work
Prioritisation
Time management
Problem solving

Location

Sydney, NSW
Remote-Based with Regular Centre Visits

Work Type

Permanent
Full time
Remote
Hybrid

Experience Level

Experienced

Benefits

Supportive and collaborative technology team
Flexible working arrangements
Opportunities to work on technology projects and business improvement initiatives
Exposure to a large, multi-site healthcare environment
Career development and growth opportunities
Fitness Passport health and wellbeing program
Ongoing training and career development opportunities
Job stability

About the Company

Pacific Smiles Group is seeking an experienced IT Support Engineer to join our Technology Services team, supporting our network of 130+ dental centres nationwide.
Our network of over 120 dental centres across Australia provides modern facilities, state-of-the-art equipment, and a supportive workplace where you can grow and thrive.
We operate Pacific Smiles Dental and Nib Dental Care centres along the East Coast, and we exclusively manage HBF Dental Centres in Western Australia.