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About the Role

As a Food & Beverage Supervisor, your enthusiasm for creating unforgettable guest experiences will position you as a vital member of our leadership team, overseeing and assisting team members throughout their shifts. Your commitment to delivering top-notch customer service will be evident as you mentor and develop the team, while also providing insightful recommendations to enhance customer loyalty and satisfaction. This is a fantastic opportunity where you will have the chance to create a unique experience for our guests, take good care, and lead a dynamic team with integrity.

Responsibilities

Supervise the team on shift and assist with training, development and performance management
Set daily performance objectives for the team and supervise the service flow and performance standards
Ensure accurate cash handling procedures are followed
Assist the Venue Manager to support achievement of financial and operational targets
Ensure an open line of communication at all times through daily shift briefings, and ensure a smooth transition and handover between shifts
Monitor the quality of food & beverages to service to ensure high standards are maintained
Ensure a high level of cleanliness and hygiene in the workplace and coordinate the maintenance and upkeep of all equipment and materials

Requirements

Supervisory experience within in a hotel/bar/café or similar busy hospitality environment including a thorough knowledge of food and beverages
Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
Highly organised and eager, with a high attention to detail
Flexible availability to meet the venue operating hours
Current NSW RSA Statement of Attainment

Skills

Management
Communication skills
Customer service

Location

Pyrmont
Darling Harbour

Work Type

Full-time

Experience Level

Supervisory experience

About the Company

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.