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About the Role

Lead a team responsible for the successful delivery of advertising campaigns across Spotify's Ads business. Partner closely with Sales, Product, Engineering, buyers, and DSP partners to solve complex technical challenges, improve campaign performance, and scale a world-class advertising platform. Serve as the operational and technical lead for your regional team, driving quality, optimizing campaign delivery, and fostering strong partnerships.

Responsibilities

Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns
Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation
Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues
Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges
Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes
Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team
Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting
Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance
Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions

Requirements

5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions
Experience leading, coaching, and developing high-performing technical or operational teams
Experience partnering with globally distributed support teams is a plus
Experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus
Experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success
Strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement
Experience working on a ticket-based support or operations system
Customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure
Highly adaptable to new systems, platforms, and technologies
Strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools

Skills

Programmatic advertising
Digital advertising
Ad Operations
DSP experience
Technical troubleshooting
QA
Cross-functional collaboration
Ticket-based support systems
Stakeholder management
Digital ads ecosystem
Ad serving
Campaign delivery
Measurement
DSPs
SSPs
DMPs
Ad verification tools

Location

Sydney, Australia
Singapore

Work Type

Hybrid
Remote
Onsite (for some in-person meetings)

Experience Level

Manager
5+ years in digital advertising
3+ years in programmatic advertising

About the Company

Spotify's Ads business operates a world-class advertising platform.