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About the Role

Seeking a commercially minded Customer Success Executive to support growth, retention, and customer satisfaction within the Academic, Medical, and Aged Care sectors. This role is critical in supporting Sales and Account Management teams to drive revenue outcomes while ensuring a high-quality customer experience.

Responsibilities

• Manage a portfolio of Tier 3 accounts end-to-end, including territory and call planning.
• Prepare proposals, renewal documentation, subscription reports, and account statistics.
• Oversee implementation and order processing to ensure accuracy and timely delivery.
• Support customer retention initiatives and contract renewals.
• Provide operational and administrative support to Enterprise Sales (including State Health Departments).
• Assist with tender preparation, reporting, renewal packages, and presentations.
• Support Key Account Managers with multi-year agreements and subscription data reporting.
• Contribute to Read & Publish contract administration.
• Maintain accurate records in Salesforce and ensure CRM data integrity.
• Support lead generation activities and campaign coordination in partnership with Sales and Marketing.
• Assist with sales forecasting and pipeline reporting.
• Deliver virtual product demonstrations to prospective and existing customers.
• Support sales conference preparation and marketing campaign execution.

Requirements

• 2-4 years of experience in customer service, sales support, account coordination, or business retention.
• Experience working within subscription-based, SaaS, technology, or content-driven environments (desirable).
• Sound understanding of the sales cycle, pipeline management, and forecasting principles.
• Confidence presenting or demonstrating software solutions in a virtual environment.
• Strong written and verbal communication skills with the ability to prepare professional documentation.
• High attention to detail in managing contracts, orders, and CRM systems.
• Strong time management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce preferred).
• Ability to work both collaboratively and independently within an assigned portfolio.

Skills

• Customer Service
• Sales Support
• Account Coordination
• Business Retention
• Subscription-based environments
• SaaS environments
• Technology environments
• Content-driven environments
• Sales cycle understanding
• Pipeline management
• Forecasting principles
• Virtual presentation
• Software demonstration
• Written communication
• Verbal communication
• Professional documentation preparation
• Attention to detail
• Contract management
• Order management
• CRM systems management
• Time management
• Prioritization
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Salesforce
• Collaboration
• Independent work

Location

• Hybrid

Work Type

• Hybrid working environment

Experience Level

• 2-4 years

Benefits

• Flexible Working Arrangement – Introducing Work from Anywhere and hybrid working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements
• The opportunity to work within a global organization with experienced leaders

About the Company

• Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy.
• As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.
• We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.
• We care for our people and as a part of that we offer: Flexible Working Arrangement –Introducing Work from Anywhere and hybrid working (promoting work life balance) Learning and Development opportunities Access to health and wellness programs Parental leave benefits that exceed legislative requirements The opportunity to work within a global organization with experienced leaders
• Wolters Kluwer reported 2025 annual revenues of €6.1 billion.
• The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.
• Our customers work in industries that impact the lives of millions of people every single day.
• Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.
• We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.
• Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.
• We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems.
• Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.
• With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.
• As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking.
• We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.
• We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
• This principle is ingrained in our company values and articulated in our Code of Business Ethics.
• At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us.
• Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
• Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.
• That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024.
• More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.
• In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.
• To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.
• We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
• GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information.
• In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose.
• You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Equal Opportunity

• All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.