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About the Role

This position directs and supports process strategy, acting as a process architect, engineer, educator, coach, and auditor. The role involves consulting with internal and external customers, service delivery teams, and management to assess current environments, systems, processes, and culture. It includes formulating strategic process plans for performance excellence, designing and executing detailed implementation plans, and delivering customized education and quality control programs to foster ownership, leadership, proficiency, collaboration, and teamwork. Success depends on forward-thinking opportunities and solutions to differentiate APL Logistics in the 3PL industry. Leadership encompasses communication, problem resolution, customer and team escalation, account coverage, and customer satisfaction across global products.

Responsibilities

Consult with internal and external customers, service delivery teams, and management to assess the current environment, systems, processes, and culture.
Formulate strategic process plans to help the region achieve performance excellence.
Design detailed and systemic implementation plans, solutions, and execute them according to agreed objectives.
Deliver customized education and quality control programs to foster ownership, leadership, proficiency, collaboration, and teamwork.
Secure agreed performance results and strengthen customer relationships.
Implement new accounts, new systems, and procedures.
Lead customer business reviews.
Develop customer relationships.
Assist in the development of new programs.
Establish new business potentials for stronger business relationships among internal and customer stakeholders.

Requirements

Experience in process strategy, architecture, engineering, education, coaching, and auditing.
Proven ability to consult with diverse stakeholders.
Experience in designing and executing implementation plans.
Experience in delivering customized education and quality control programs.
Demonstrated leadership in communication, problem resolution, and customer satisfaction.
Experience in implementing new accounts, systems, and procedures.
Experience leading customer business reviews.
Experience developing customer relationships.
Experience assisting in the development of new programs.
Experience establishing new business potentials.

Skills

Process Strategy
Process Architecture
Process Engineering
Education
Coaching
Auditing
Consulting
Strategic Planning
Implementation Planning
Quality Control
Leadership
Communication
Problem Resolution
Customer Relationship Management
Business Development

Experience Level

Senior Manager

About the Company

APL Logistics operates in the 3PL industry.