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About the Role
The Program Support – Rapid Access to Addiction Medicine (RAAM) Clinic will assist within the scope of defined duties an inter-disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients.
Responsibilities
- Protect and promote the welfare, dignity, and individual rights of our clients at all times
- Participate in the bio-psycho-social approach to patient care providing support using Motivational Interviewing
- Employ safe work practices at all times
- Maintain a professional manner at all times in the performance of duties
- Greet and direct clients to appropriate resources and / or services
- Provide reception both in person and via phone as required
- Handle correspondence, including: email, fax and mail as required
- Assist with client referrals
- Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR)
- Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas
- Monitor inventory of medical supplies and materials and order as required
- Provide basic health and personal care for clients as required
- Monitor clients receiving substitution therapies
- Participate in the implementation of care/treatment plans as directed
- Take patients' blood pressure, temperature and pulse as directed
- Collect specimens for testing, e.g. urine drug testing
- Train clients in the administration of Naloxone
- Maintain inventory of supplies including cleaning and sterilization of equipment
Requirements
- Completed education in post-secondary administrative program or human services program, or equivalent
- Current, satisfactory Police Vulnerable Sector Check (PVSC)
- Demonstrated ability to attend work regularly
- Police Vulnerable Sector Check Requirements
Skills
- Medical office administration experience
- Training to administer Naloxone
- Current First Aid/CPR certification
- CPI crisis prevention and intervention training
- Capacity and comfort dealing with street-involved individuals who may exhibit behaviours consistent with their distress, intoxication or other circumstances
- Experience working with individuals with mental health/addiction needs
- Experience with EMRs required including knowledge of medical terminology
- Experience in crisis resolution
- Access to a vehicle for personal transportation
- Previous experience in handling confidential or sensitive information
- Bilingual in both official languages
Location
- London, Ontario (London Zone)
Work Type
- Part-Time
- Permanent
- 42 hours biweekly; 3 shifts per week on Monday, Thursday and Friday
Experience Level
- Level 1 – Program Support II
- grid progression based on seniority up to Level 8 ($29.08 per hour)
Education Level
- post-secondary administrative program or human services program, or equivalent
Salary/Compensations
- Starting rate for this role is $22.50 per hour
- grid progression based on seniority up to Level 8 ($29.08 per hour)
Benefits
- Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
- 9% in lieu of benefits
About the Company
- Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Equal Opportunity
- We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities.
- If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca