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About the Role
The Sales Associate is a key member of the customer service team, responsible for creating memorable customer experiences through authentic engagement and product expertise. This role requires deep product knowledge, particularly in sustainable fashion, and the ability to advise on personal style.
Responsibilities
- Exude upbeat and contagious energy.
- Create memorable customer impacts through storytelling and authentic engagement.
- Become an expert in sustainable fashion, product knowledge, and personal style.
- Provide a seamless customer experience between retail stores and ecommerce platforms.
- Effectively communicate with purpose across a variety of platforms.
- Achieve personal results within a retail business, consistently outperforming sales and performance goals.
- Contribute to the brand with purpose and demonstrate advocacy through business.
Requirements
- Experience in a similar scope, with a preference for hi-growth direct to consumer retail brands.
- Omnichannel awareness.
- Adept with technology and apps.
- Strong communication skills.
- Proven track record of achieving personal results within a retail business.
- Passion for contributing to a brand with purpose.
- Availability during business hours, including nights, weekends, and holidays.
- Ability to bend, reach, stretch for product, and lift/carry/move at least 40 lbs.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods.
- A natural people person with a desire to engage and nurture relationships.
- Acknowledges and learns from mistakes.
- Resourceful, not afraid of hard work, and thinks outside the box.
- Inquisitive mind, comfortable asking questions, and not satisfied with the status quo.
- Spreads positivity and embraces brand values.
- Responds to problems with solutions, is a self-starter, and thrives in ambiguity.
- Delivers on promises and shows consistency between words and actions.
- Open to feedback and strives for continuous learning and growth.
- Practices radical candor, building trust through directness and truthfulness.
Skills
- Sustainable fashion knowledge
- Product knowledge
- Personal style advisory
- Storytelling
- Authentic engagement
- Communication
- Technology and apps proficiency
- Sales performance
- Brand advocacy
- Relationship building
- Problem-solving
- Resourcefulness
Location
- New York City locations
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $17—$21 USD
Benefits
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
About the Company
- Faherty is a family-run lifestyle and apparel brand founded in 2013, fueled by purpose and optimism, aiming to build a new American legacy.
- The company focuses on creating high-quality, sustainably minded, feel-good favorites.
- Faherty is committed to comfort without compromising quality, holding itself to a higher standard with a lower environmental impact.
- The brand recognizes the fashion industry's impact and is dedicated to improving its environmental stewardship.
- Faherty believes in the power of conversation and connection for real change and supports people and organizations making a difference.
- The leadership team shares a goal of delivering comfort and craftsmanship in a collaborative, energetic, and creative environment.
- Faherty's core values include: Always Innovate, Day One Mentality, All Together, Power of Positivity, and Timeless.
Equal Opportunity
- We welcome everyone — and we mean everyone.
- We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger.
- We strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few.
- We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.