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About the Role
The Student Support Coordinator at SCCD Training will provide comprehensive support to learners throughout their training journey, acting as a primary point of contact to ensure students are engaged, motivated, and have access to necessary resources for program completion.
Responsibilities
- Serve as the first point of contact for student queries, providing guidance and timely support.
- Monitor student attendance, progress, and wellbeing, addressing any concerns promptly.
- Coordinate with academic and placement teams to facilitate smooth learner experiences.
- Develop and implement intervention plans to support students facing challenges.
- Maintain accurate records of student interactions and support activities in the CRM system.
- Organize orientation sessions, workshops, and wellbeing activities to enhance student engagement.
- Ensure compliance with safeguarding and data protection policies.
Requirements
- Experience in student support, education, or related fields.
- Strong interpersonal and communication skills with a compassionate approach.
- Ability to manage multiple student cases simultaneously with attention to detail.
- Proactive problem-solving skills and the ability to work collaboratively with various teams.
- Knowledge of safeguarding best practices and data protection regulations.
- Experience using CRM or student management systems is preferred.
- Understanding of the UK education sector and teacher training pathways is an advantage.
Skills
- Interpersonal skills
- Communication skills
- Problem-solving skills
- Team collaboration
Location
- Stratford, London
- Woolwich, London
Work Type
- Full-time
- Permanent
About the Company
- Impact: Directly responsible for helping people change their lives and enter the teaching profession.
- Growth: Opportunity to move into Senior Placement or Business Development roles.
- Culture: A fast-paced, high-energy environment with a focus on collective team success.