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About the Role

Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term success, turning complex technologies into impactful, real-world outcomes and discoveries. This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver effective training, and proactively drive utilization and satisfaction. You will partner closely with commercial, service, and marketing teams to support customer success, improve adoption, and identify opportunities for expansion. This is a high-impact role where scientific expertise, customer engagement, and execution directly influence product utilization, customer retention, and long-term value.

Responsibilities

Lead customer onboarding activities to ensure a smooth transition from purchase to implementation
Deliver high-quality scientific training tailored to customer needs and skill levels
Educate customers on best practices to maximize instrument and application performance
Support initial setup and validation of customer workflows
Provide advanced troubleshooting and technical guidance across applications and workflows
Partner with customers to resolve technical challenges efficiently and effectively
Serve as a trusted scientific resource for ongoing support needs
Escalate complex issues and coordinate with internal teams as needed
Drive product utilization through proactive engagement and education
Advise on customer workflows to improve efficiency and outcomes
Identify gaps and recommend best-practice solutions
Support customers in achieving measurable success with instruments and reagents
Improve customer satisfaction and retention through consistent engagement
Reinforce the value delivered and ensure customers achieve their intended outcomes
Build strong, long-term relationships with scientific stakeholders
Support customer success initiatives aligned to business objectives
Identify opportunities to expand usage within existing workflows and applications
Uncover potential needs for additional products, reagents, or capabilities
Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities
Contribute insights that support territory growth strategies
Partner closely with Account Managers, TSS, Service, and Marketing teams
Support coordinated customer engagement strategies across roles
Provide field feedback to influence product development and training programs
Contribute to a collaborative, team-based customer success model

Requirements

Bachelor’s degree in life sciences or related scientific field
Demonstrable experience with flow cytometry applications and cell sorting
Ability to troubleshoot complex workflows and technical issues
Proven ability to translate scientific concepts into practical application
Strong training, presentation, and communication skills
Willingness to travel within the assigned territory

Skills

flow cytometry applications
cell sorting
troubleshooting complex workflows
technical issues
scientific concepts translation
training
presentation
communication
spectral flow cytometry
cell sorters operation
post-sale customer training support
laboratory workflow optimization
method development
cross-functional collaboration

Location

USA CA - Milpitas

Work Type

Field-based
Remote
In-person customer interactions

Experience Level

Advanced degree in life sciences or related scientific field (Preferred)

Education Level

Bachelor’s degree in life sciences or related scientific field
Advanced degree in life sciences or related scientific field (Preferred)

Salary/Compensations

$95,600.00 - $153,000.00 USD Annual

Benefits

Comprehensive Total Rewards program
Reward and recognition opportunities
Performance-based culture
Competitive package of compensation and benefits programs

About the Company

Waters is a global leader in life science, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.
Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.
Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
BD is one of the largest global medical technology companies in the world.
Advancing the world of health™ is our Purpose.
BD plays a critical role in advancing scientific discovery and improving human health.
Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex challenges.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
To learn more about BD visit https://bd.com/careers.

Equal Opportunity

Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.