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Responsibilities

• Develop and maintain relationships with B2B travel agencies and partners.
• Assist customers throughout the booking and travel process.
• Assist the sales team with B2C and B2B enquiries and bookings.
• Design and review tailor-made travel itineraries to Japan.
• Supervise, support, and coordinate the customer service team in Germany.
• Coordinate shipping and logistics processes for travel documents and products.
• Monitor stock levels and ensure operational organization.
• Support the team with administrative and operational tasks.
• Ensure a high level of customer satisfaction and service quality.
• Handle administrative and ad-hoc requests for the Berlin office and International team.