Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Community Strategist in a highly regulated sector, you will shape how our brand connects online by building a thriving community, establishing trust, addressing audience issues, and ensuring regulatory compliance. You will demonstrate that a regulated brand can be a cultural leader, balancing data privacy with cultural relevance.

Responsibilities

• Manage a large community (e.g., 1,000+ social media users) within a social platform.
• Set and maintain the community's atmosphere, fostering member connections and collaboration.
• Moderate daily communications, responding promptly to questions and escalations.
• Ensure conversations are collaborative, positive, and aligned with platform guidelines.
• Identify trending conversations and topics relevant to the community.
• Ideate and post daily discussion threads and weekly content challenges.
• Assist in reporting on monthly community themes, topics, and events.
• Maintain high energy and facilitate participation across diverse audiences.
• Review and approve community messaging across member communications, user-generated content (UGC), and campaigns for compliance.
• Monitor community platforms for potential compliance breaches, misinformation, or liability risks.
• Implement rapid mitigation, documentation, and escalation processes for risks.
• Act as the primary liaison between the organization, community, client teams, and internal legal/compliance partners.
• Translate complex business objectives and legal requirements into safe, compliant engagement strategies.
• Develop clear educational materials, house rules, and community guidelines.
• Design and execute long-term community programs (e.g., user forums, advisory boards, advocacy groups).
• Track engagement metrics and community health.
• Partner with Media Operations and Legal to measure impact, inform risk posture, and optimize strategies.
• Stay abreast of popular creators, original sounds, memes, and platform trends.
• Proactively share relevant insights with teams and clients.
• Continuously develop and improve procedures for strategic plans and workflow improvements.
• Collaborate with Account Management and Media Operations on case studies.
• Assist in creating content and compliance reports.

Requirements

• 3–5+ years of experience in community management, public relations, or digital strategy, ideally within a heavily regulated sector.
• Experience establishing and growing virtual communities.
• Experience working with creator programs.
• Deep understanding of relevant compliance standards, data privacy laws (e.g., GDPR, CCPA), and disclosure requirements.
• Familiarity with industry-specific regulations (e.g., HIPAA, FINRA) and UGC moderation best practices.
• Strong ability to foresee potential PR and legal pitfalls.
• Exercises sound independent judgment under pressure and during crisis or escalation scenarios.
• Exceptional verbal and written communication skills.
• Able to distill complex, highly technical, or legal concepts into engaging, accessible community language.
• Ability to anticipate messaging needs, be proactive, and meet fast deadlines.
• Ability to understand cultural issues and explain them verbally and in writing across different styles.
• Able to identify audience-specific trends, threats, and opportunities on social platforms.
• Passion for great storytelling as it relates to Gen Z and Millennial audiences.
• Strong interpersonal skills and the ability to effectively interact with individuals across all levels, backgrounds, lived experiences, and perspectives.
• Strong understanding of key performance drivers and ability to execute against findings.

Skills

• Community management
• Public relations
• Digital strategy
• Virtual community growth
• Creator programs
• Compliance standards
• Data privacy laws
• GDPR
• CCPA
• HIPAA
• FINRA
• UGC moderation
• Risk management
• Crisis management
• Verbal communication
• Written communication
• Storytelling
• Interpersonal skills
• Performance analysis

Location

• Los Angeles
• New York

Work Type

• Hybrid

Experience Level

• 3-5+ years

Education Level

• Bachelor’s degree in Communications, Marketing, Public Relations, Business Administration, or a related field preferred.

Salary/Compensations

• $95,000–$115,000

About the Company

• We’re a full-service creative shop born out of ATTN:’s purpose-driven mission to bring attention to the things that matter.
• We exist to build brands for the attention era.
• We accelerate growth for brands, putting them at the center of culture so they become the center of attention.
• We are a diverse group of entrepreneurial spirits, creative minds and makers.
• We work with some of the world’s most innovative and culturally connected brands.

Equal Opportunity

• As an Equal Opportunity Employer, ATTN: is committed to building and fostering a workplace of diversity and employee inclusion.
• ATTN: does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.
• All applications will receive consideration for employment without regard to legally protected characteristics.