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About the Role

The NSW Police Force is seeking a Business Consultant (Clerk 7/8) to support the HCM Recruitment & Onboarding Solution (PageUp) within the Enterprise Resource Planning Program. This role will provide expertise and analysis in the development, design, implementation, review, and improvement of business processes and procedures to support effective customer service. The Business Consultant will act as a key link between business and technology, ensuring the solution is fit-for-purpose, effectively supported, and continuously improved.

Responsibilities

Act as the primary point of contact for all queries, requests, and issues relating to the HCM Recruitment & Onboarding Solution
Provide advanced technical and functional support, including integrations, reporting, analytics, and complex (Level 3+) issue resolution
Develop and implement a support operating model, ensuring effective and sustainable service delivery
Coordinate and manage business support activities, including allocation of requests to Super Users across Recruitment & Onboarding streams
Build strong stakeholder relationships, providing expert advice and guidance on HCM processes and system capabilities
Lead workshops, gather requirements, and translate business needs into system improvements and enhancements
Maintain deep subject matter expertise of the HCM solution and drive continuous improvement initiatives

Requirements

Demonstrated experience with HCM systems (e.g. PageUp, Workday or similar), particularly Recruitment and Onboarding.
Strong capability in system support, including reporting, integrations, analytics, and complex issue resolution
Ability to act as a trusted advisor and subject matter expert, with a deep understanding of HR processes and system functionality
Proven experience developing or contributing to service delivery/support models
Strong stakeholder engagement and consulting skills, with the ability to build relationships, manage expectations, and influence outcomes
Excellent communication skills, including the ability to facilitate workshops and present to senior stakeholders
Strong analytical and problem-solving skills, with the ability to prioritise and manage competing demands in a high-volume environment
Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
Must undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance.

Skills

HCM systems (e.g. PageUp, Workday or similar)
Recruitment and Onboarding systems
System support
Reporting
Integrations
Analytics
Complex issue resolution
Service delivery/support models
Stakeholder engagement
Consulting
Relationship building
Expectation management
Influencing outcomes
Facilitating workshops
Presenting to senior stakeholders
Analytical skills
Problem-solving skills
Prioritization
Demand management

Location

Parramatta
Sydney Olympic Park

Work Type

Temporary
Full-time

Experience Level

Clerk 7/8

Salary/Compensations

competitive salary

Benefits

Flexible work options
Opportunity to purchase leave
Annual leave loading
Corporate wellbeing programs including seminars and the Fitness Passport
Free annual influenza vaccination
Salary packaging options via superannuation contributions or a novated vehicle lease
Convenient location for public transport and to shops etc
In-house gym facilities

About the Company

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
The New South Wales Police Force is undertaking the planning phase of a comprehensive ERP Program, with the SAP Upgrade Project aimed at transitioning to a more sustainable future state. This strategic initiative aims to modernise and optimise the technical foundation of the core ERP environment, ensuring it remains robust, secure, and aligned with evolving technology standards and organisational requirements. The uplift will not only enable the retirement of legacy systems but also drive improved efficiency, resilience, and effectiveness across critical business processes within the NSWPF.

Equal Opportunity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
If you are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au