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About the Role

Abbott is a global healthcare leader focused on helping people live more fully. The Advanced Clinical Expert will provide educational and clinical support for complex inquiries from healthcare professionals and patients, working with a high degree of independence. This role contributes to the development of solutions for diagnosing, monitoring, and managing heart failure.

Responsibilities

• Educate customers on best practice CardioMEMS and Merlin.net workflows within targeted strategic, enterprise accounts, and IDNs.
• Proactively manage key partner relationships to strengthen overall solution capabilities and drive greater client value and CardioMEMS program adoption.
• Analyze market dynamics to identify greatest needs and opportunities.
• Build and sustain credible business relationships with customers and share product expertise.
• Provide technical, sales, education, and clinical support for complex field inquiries.
• Demonstrate a thorough command of all HF products, related product and technical knowledge, trends, and players.
• Provide provider/facility adoption direction, system training, workflow development, test planning support, and communications support to the client and implementation team.
• Collaborate cross-functionally with Sales, Marketing, and Training and Development to provide feedback for improved customer experience and optimize implementation processes.
• Act as an Advanced Clinical Expert internally within defined targeted accounts and within the Abbott HF organization.
• Develop, lead, and/or facilitate trainings and other programs on HF products to healthcare professionals.
• Remain current on developments in fields of expertise, regulatory requirements, and maintain a good working knowledge of company and competitor products, markets, and objectives, as well as industry trends.
• Communicate effectively and deliver company-approved presentations to large groups.
• Proactively identify at-risk accounts to Technical Services and appropriate sales leadership and recommend strategies for retention.
• Provide implementation opportunity forecasting and update account/opportunity details to management and the Salesforce CRM System.
• Functionally direct and mentor new hire staff within the organization.
• Attend and participate in company and professional meetings, including conferences and webinar calls.
• Understand administrative reporting responsibilities and maintain and submit accurate and timely reports.
• Maintain and manage time, travel, and expenses within set corporate guidelines and policies.
• Competent in computer operation including Microsoft WORD, PowerPoint, Excel and Outlook.

Requirements

• Inpatient and/or outpatient Heart failure program experience.
• Overnight travel 50%.
• Working in a team-selling environment.
• Bachelor’s degree or equivalent combination of education/experience required.
• 5 years or more relevant working experience required.

Skills

• Advanced practice degree such as NP, CNS, or PA.
• Heart Failure and/or Cardiovascular experience.
• Effective communication.
• Teamwork.
• Project management.
• Performance improvement.
• Process improvement.
• Microsoft WORD, PowerPoint, Excel and Outlook proficiency.

Location

• Remote

Work Type

• Full-time

Experience Level

• 5+ years relevant experience

Education Level

• Advanced practice degree (NP, CNS, PA)
• Bachelor's degree or equivalent

Salary/Compensations

• $86,700.00 - $173,300.00

Benefits

• Free medical coverage in Health Investment Plan (HIP) PPO medical plan (next calendar year).
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit.
• Health and wellness benefits.

About the Company

• Abbott is a global healthcare leader with a portfolio of life-changing technologies in diagnostics, medical devices, nutritionals, and branded generic medicines.
• Abbott has 115,000 colleagues serving people in more than 160 countries.
• Abbott's Heart Failure (HF) business develops solutions to diagnose, monitor, and manage heart failure.
• Abbott is recognized as a great place to work in dozens of countries and named one of the most admired companies in the world by Fortune.
• Abbott is recognized as one of the best big companies to work for, and a best place to work for diversity, working mothers, female executives, and scientists.

Equal Opportunity

• Abbott is an Equal Opportunity Employer, committed to employee diversity.