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About the Role
This role is for an exceptional individual new to the automotive industry, ideal for those with backgrounds in high-end hospitality, premium retail, or luxury client services. The first 60 days involve a structured, paid training program, after which you will transition to a performance-based pay plan.
Responsibilities
- Serve as the primary point of contact for guests throughout the service process.
- Translate technical repair information into clear, confident communication.
- Build precise estimates, commit to realistic timelines, and follow through on commitments.
- Coordinate with technicians and parts to ensure efficient repair workflows.
- Identify and present additional service recommendations.
- Deliver a white-glove pickup and delivery experience.
- Maintain accurate records in the DMS and uphold documentation standards.
- Represent Land Rover San Francisco with professionalism and poise.
Requirements
- No automotive experience required; designed for industry newcomers.
- Proven success in high-end hospitality, premium retail, luxury client services, or a comparable guest-facing environment.
- Exceptional attention to detail and process discipline.
- High standard for personal performance.
- Clear, polished communicator, comfortable with high-net-worth clientele.
- Highly organized with the ability to manage multiple priorities.
- Coachable and open to learning.
- Valid driver's license with a clean driving record.
- A hospitality mindset.
Skills
- Communication
- Customer Service
- Attention to Detail
- Organization
- Process Discipline
- Hospitality
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- Entry-level
Salary/Compensations
- $50,000 - $100,000+ Annually
- $24/hr During 60-day Paid Training
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Clear career path
- Employee vehicle purchase and service discounts
About the Company
- Swickard Auto Group is a hospitality company that sells and services cars, focused on employee and guest experiences.
- Land Rover San Francisco is an iconic, high-volume, award-winning luxury automotive destination.
- Swickard is one of the fastest-growing dealer groups in the country, ranked Top 5 in North America for reputation.
- The company culture is built on accountability, precision, and hospitality, guided by HEART values (Honor, Engage, Anticipate, Respond, Thank).
Equal Opportunity
- Swickard Auto Group is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.