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About the Role

The Solution Consulting leader will join the existing leadership team, focusing on acquirer and gateway partners. This role is accountable for shaping and driving solution strategy for Planet’s acquiring, gateway, and value-added services propositions, including DCC, MCP, and integrated payment gateway solutions. The individual will lead a team of solution consultants, ensuring partner and customer requirements are understood, documented, and driven through internal teams for commercial success. The role also involves hands-on work in strategic opportunities and partner engagements.

Responsibilities

Leading and managing the FI Solution Consultancy team, providing direction, structure, coaching, and development.
Owning the solution consultancy strategy and engagement model for acquirer partners, gateway partners, and strategic payment ecosystem relationships.
Supporting the growth of Planet’s acquiring and gateway propositions by shaping partner-ready solution approaches for DCC, MCP, and integrated gateway services.
Working closely with commercial teams to support partner growth, new business development, strategic account expansion, and solution positioning.
Acting as a senior solution lead for selected strategic partner engagements, supporting discovery, solution design, requirement definition, and commercial discussions.
Ensuring partner, customer, and internal business requirements are captured, documented, and driven through appropriate internal functions.
Translating commercial opportunities into clear, structured, and actionable solution requirements for Product, Technology, Delivery, Operations, and other stakeholders.
Building trusted relationships with senior external stakeholders across acquirers, gateway partners, processors, and other payment ecosystem participants globally.
Maintaining a strong understanding of Planet products, services, and technical capabilities to articulate value propositions clearly and credibly.
Ensuring solution consultancy outputs are delivered to a high standard, including requirements documentation, solution overviews, partner proposals, gap analysis, and internal handover materials.
Driving alignment between commercial, product, and delivery teams to ensure partner opportunities are well-qualified and strategically prioritized.
Supporting the governance and consistency of the Solution Consultancy function, including standards, templates, documentation quality, and internal ways of working.
Identifying opportunities to improve processes, tools, and engagement models across the function to drive efficiency, quality, and better partner outcomes.
Acting as a senior escalation point for complex partner discussions, solution challenges, and cross-functional alignment issues.
Supporting ad hoc strategic initiatives and cross-functional projects as required.
Leading a team of solution consultants working across multiple partner types, territories, and opportunity streams.
Bringing deep expertise in payments, acquiring, and gateway partnerships to shape credible, scalable, and commercially strong solution proposals.
Partnering closely with commercial leaders to support sales strategy, account growth, and partner relationship development.
Providing leadership and clarity for complex opportunities where multiple stakeholders, products, and technical dependencies must be aligned.
Balancing strategic leadership with hands-on execution by directly supporting selected high-value or high-complexity partner engagements.
Ensuring requirements are clearly documented, tracked, understood, and driven through the organization to conclusion.
Representing the Solution Consultancy team internally with senior stakeholders and externally with key strategic partners.
Mentoring, coaching, and developing the team to strengthen capability, consistency, and confidence.

Requirements

A senior leader with a strong track record of managing and developing high-performing teams.
Highly experienced in working with acquiring partners, gateway partners, and broader payment ecosystem stakeholders across multiple markets.
Commercially minded and technically credible, able to bridge customer need, partner expectation, and internal capability.
Comfortable operating strategically while also remaining hands-on where required.
A strong communicator who can create alignment across commercial, product, delivery, and technical teams.
Structured, proactive, and capable of driving momentum in complex environments.
A natural relationship builder with the seniority and credibility to engage external partners and internal stakeholders with confidence.
Comfortable with complexity, pace, and accountability.
Significant experience in solution consultancy, payments consulting, pre-sales, partner solutions, or a related leadership role within the payments industry.
Strong experience working with global acquirer partners, gateway partners, and related payment service providers.
Proven experience leading and developing teams in a fast-paced, commercially focused environment.
Deep knowledge of acquiring, payment gateways, and value-added services such as DCC and MCP.
Strong understanding of integrated payment solutions and the broader payments ecosystem.
Demonstrable experience gathering, documenting, and driving requirements across complex business and technical environments.
Strong stakeholder management skills, with the ability to influence and align both internal teams and external partners.
Excellent written and verbal communication skills, including the ability to present complex solution concepts clearly.
Strong analytical, organisational, and problem-solving capability.
Ability to work across multiple initiatives simultaneously while maintaining quality and attention to detail.
Leadership, mentoring, and coaching capability.
Willingness to travel where required.

Skills

Solution Consultancy
Payments Consulting
Pre-sales
Partner Solutions
Team Leadership
Acquiring Partners
Gateway Partners
Payment Ecosystem
DCC
MCP
Integrated Payment Gateway Solutions
Stakeholder Management
Requirements Gathering
Solution Design
Commercial Acumen
Technical Credibility
Relationship Building
Communication
Analytical Skills
Problem-Solving
Mentoring
Coaching

Location

London
UK-based
EMEA-based

Work Type

Hybrid
Three days a week in the office

Experience Level

Senior Director
Senior leader

About the Company

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for millions of people using our payments, software, and tax-free solutions.
Planet empowers customers to deliver great customer experiences by combining payments and software to drive loyalty, increase revenue, and save time.
Founded over 35 years ago with headquarters in London, Planet has more than 2,500 employees across six continents serving customers in over 120 markets.
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
We have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Equal Opportunity

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.