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About the Role

We are looking for a Receptionist to join our team at Victoria animal hospital, where you will be one of the first points of contact for our clients and visitors. This is a key role supporting the smooth running of the hospital, ensuring every client receives a professional, compassionate, and efficient service.

Responsibilities

• Providing a warm, friendly, and non-judgemental welcome to clients and visitors
• Supporting a wide range of client enquiries, including those that may be sensitive or complex
• Managing appointments, payments, and medication dispensing
• Keeping clients informed and supported during busy periods
• Liaising with Veterinary Nurses and the wider team to support client queries
• Assessing client eligibility and maintaining accurate records
• Completing administrative tasks, including updating systems and maintaining data
• Working collaboratively with colleagues to ensure efficient and consistent processes
• Maintaining a clean, safe, and welcoming reception environment
• Supporting wider hospital activity, including donations and general duties

Requirements

• Experience in a busy, high-volume face-to-face customer service environment
• Experience handling challenging or sensitive customer interactions
• Strong communication skills, both verbal and written
• Demonstrable resilience and ability to remain calm under pressure
• Confidence supporting people who may be anxious or distressed
• Ability to manage multiple priorities in a fast-paced environment
• IT literate with MS Office and web-based systems
• The ability to demonstrate, understanding and apply our Blue Cross values
• Experience supporting customers through complex or non-routine enquiries
• Experience working with appointment booking systems
• Strong organisational skills and attention to detail
• An understanding of animal welfare
• Experience in a clinical or care-based environment

Skills

• Communication skills
• Resilience
• Ability to remain calm under pressure
• Confidence supporting anxious or distressed people
• Ability to manage multiple priorities
• IT literate
• MS Office
• Web-based systems
• Organisational skills
• Attention to detail

Location

• Victoria animal hospital

Work Type

• Permanent
• Full Time
• Part time considered
• 3 or 4 days considered

Salary/Compensations

• £31,747 / year
• £27,973 plus £3,954 London Weighting Allowance

Benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

About the Company

• Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
• In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.