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About the Role

The Customer Value Architect will work directly and closely with our highest value customers to drive the adoption, value definition and validation, and broader adoption of the Neara platform. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users. This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers.

Responsibilities

Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
Work directly and closely with customers, including meaningful time on-site with customers.
Drive and embed the use of the Neara platform by customers, ensuring customer ease of adoption and use throughout their organisation.
Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business.
Collaborate with customers to define and deliver business cases and related ROI metrics.
Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions.
Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships.
Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Requirements

Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management Consultant within a consulting firm, managing enterprise-level client strategy and engagement.
Strong technical aptitude with hands-on experience in programming, data integration, and utilizing tools like macros and various software languages to create tailored, data-driven solutions for clients.
Proven track record of developing tangible customer value and ROI frameworks that map complex technical solutions back to client strategic and business priorities.
Deep familiarity with enterprise software platforms, large-scale deployments, and change management.
Experience working with utilities, digital twin software, or grid modernization initiatives is highly desirable.
Experience within broader infrastructure or the energy sector is a major plus.
Exceptional communication and external stakeholder engagement skills, with the ability to explain complex technical topics clearly and build trusted relationships with cross-functional client teams.
A proactive, critical thinker who enjoys finding creative technical solutions to solve customer pain points and unlock commercial growth opportunities.
Must have current and unrestricted working rights.
No visa sponsorship is offered.

Skills

Programming
Data integration
Macros
Software languages
Enterprise software platforms
Large-scale deployments
Change management
Utilities experience
Digital twin software experience
Grid modernization initiatives experience
Infrastructure sector experience
Energy sector experience
Communication skills
External stakeholder engagement skills
Technical problem-solving

Salary/Compensations

Competitive salary + ESOP

Benefits

Significant career development and growth opportunities.
Highly meritocratic, non-bureaucratic, and low ego work culture.
The opportunity to work on complex, meaningful products and real-world problems.
The opportunity to play a direct, critical role in the trajectory of a high-growth company.

About the Company

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis.
We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

Equal Opportunity

Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.