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About the Role

The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and operations. This position will manage the store during the Store Manager’s absence or when working opposing shifts, leading team members in servicing customers.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak business hours.
• Assist the store manager in setting team member goals, providing feedback, coaching, mentoring, and ensuring training compliance.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Utilize the electronic outside purchase order ledger for special orders and outside purchases.
• Process retail customer returns and exchanges efficiently and accurately.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure team members comply with company policies, including adherence to work schedules and accurate clocking in/out.
• Perform all store opening/closing duties, including day-end procedures, cash handling, bank deposits, and security measures.
• Assist the store manager in maintaining store building, parking lot, exterior signage/lighting, computer hardware, service/test equipment, and delivery vehicles.
• Perform all other duties as assigned.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages (Spanish is highly desired)

Work Type

• Full-time

Salary/Compensations

• Competitive Wages

Benefits

• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Company

• O’Reilly Auto Parts has a proven track record of growth and stability.
• O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
• Your first job at O’Reilly Auto Parts is just the beginning!
• From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company.
• Our promote-from-within philosophy means our top leaders worked their way up – and you can, too.
• Learn more about our culture, benefits, and history at oreillyauto.com/careers.

Equal Opportunity

• O’Reilly Auto Parts is an equal opportunity employer.
• The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
• Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
• If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.