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About the Role
The Life Sciences - Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device companies. We support clients across the product lifecycle to determine the right Patient Support Programs (PSPs), implement them through partnerships, and ensure they achieve strategic intent through monitoring solutions.
Responsibilities
- Defining patient treatment journeys, identifying potential Patient Services engagement points, key barriers, and areas of unmet need to inform design of potential PS offerings
- Conducting secondary market research on competitor/analog offerings
- Conducting primary market research with a range of stakeholders to identify needs & validate potential support
- Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer experience, the mix of programs and services, and level of support provided
- Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs
- Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights
- Engaging executive level audiences to deliver actionable insights and recommendations
- Supporting the identification of business development opportunities & subsequent pull through of business development activities
- Developing and managing junior staff development
- Manage the activities of the designated project team and support the day to day management of the client relationship
- Effectively develop and manage work plans, staffing, deadlines and budgets
- Manage multiple projects simultaneously
- Lead team meetings and guide, manage, and coach Consultants and Senior Consultants, providing constructive feedback on their project participation and overall career development
- Work closely with Directors and Managing Directors to keep them abreast of project progress and important developments
- Take part in sales initiatives and Practice development
Requirements
- Bachelor’s degree
- Minimum 4 years of prior relevant work or consulting experience working with large global pharma, mid-sized pharma and/or biotech clients in Patient Services and related functions
- Strong understanding of the pharmaceutical industry
- The ability to analyze complex information, identify key issues, and develop effective strategies
- Excellent communication skills to convey strategic recommendations to various stakeholders, including senior management
- Must have subject matter expertise in one or more of the following areas as it pertains to life sciences: PS HUBS, Patient Services and/or Patient Support Programs
- 2 plus years experience managing the activities of a project team including workplan, staffing, deadlines scope and budget
- Demonstrated success supervising, coaching and mentoring more junior level staff and ownership and guidance of their career development
- Must be willing and able to travel to client sites across the US, up to 20% of the time
- Authorized to work for any US employer without sponsorship
Skills
- Project management
- Client relationship management
- Work plan development
- Staffing
- Deadline management
- Budget management
- Team leadership
- Coaching
- Mentoring
- Sales initiatives
- Practice development
- Written communication
- Oral communication
- Collaboration
- Teamwork
- Client management
- Client relationship expansion
- Business development opportunity identification
Location
- US
Work Type
- Up to 25% travel
- 20 percent travel
Experience Level
- Managing Consultant
- 4 years of prior relevant work or consulting experience
- 2 plus years experience managing project teams
Education Level
- Bachelor’s degree
Salary/Compensations
- $102,000.00-$170,000.00
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
About the Company
- Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors.
- With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets.
- Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.
- guidehouse.com
Equal Opportunity
- Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
- Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.