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About the Role

This Technical Product Manager role is essential for managing technical products that meet specific business goals and customer needs. It involves supporting the product lifecycle, including vision, strategy, technical delivery, and partner collaboration to ensure successful outcomes. The role requires balancing customer insights, technical feasibility, and business goals to prioritize and deliver product features effectively. Success is measured by product performance, customer satisfaction, and the ability to drive growth through innovative solutions. The work impacts the organization by enabling cross-functional teams to deliver products that enhance customer experiences and achieve business results. This role will support the product catalog platform and related applications that enable products, services, pricing, subscriptions, accessories, plans, and other offerings across multifunctional channels. The team is modernizing how products are configured, tested, launched, and supported, with a focus on improving delivery speed, reducing manual effort, and introducing automation across product workflows and service operations. This is a high-visibility role for a technically grounded Product Manager who can work closely with engineering, architecture, business, and operational customers to deliver scalable platform capabilities that improve customer and business outcomes. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Responsibilities

Own roadmap priorities, features, backlog items, and product/service configuration workflows for assigned catalog platform capabilities, ensuring alignment with business and technical goals across care, retail, self-service, B2B, consumer, go-to-market, and supply chain channels.
Conduct market, customer, partner, and product research to inform and advise decisions based on data analysis and customer feedback.
Translate product strategy into detailed features, user stories, acceptance criteria, and backlog priorities that Agile development teams can implement.
Partner with engineering, architecture, business, go-to-market, consumer, B2B, supply chain, retail, care, and self-service partners to clarify requirements, handle dependencies, coordinate releases, and drive timely product delivery.
Support modernization efforts that improve product configuration, testing, validation, launch readiness, service operations, and delivery efficiency through scalable processes and automation.
Supervise product performance and quality in production, addressing defects and driving continuous improvement.
Use product metrics, internal targets, delivery outcomes, and customer impact to evaluate success and find opportunities for efficiency gains, faster time to market, and improved customer experiences.
Responsible for other duties/projects as assigned by business management as needed.

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience.
Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience.
3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment.
5+ years of relevant Product Management experience in an agile software product development environment.
At least 18 years of age.
Legally authorized to work in the United States.

Skills

Agile Methodologies: Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
Agile Project Management: Experience with Agile backlog/project management tools.
Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
Project Management: Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role.
Communication: Proven track record to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
MS SQL: Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
Tableau: Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
SAS: Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
Technology: Knowledge of full technology stack on which your assigned product runs.
Business Analysis: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.
Experience supporting product catalog, commerce, retail, care, self-service, supply chain, subscription, pricing, or order-related platforms.
Experience working with middleware, APIs, integrations, or technical platforms that support high-volume business workflows.
Exposure to AI-enabled automation, workflow automation, testing automation, or process modernization initiatives.
Ability to partner with developers, architects, and business stakeholders to translate technical complexity into clear requirements, delivery priorities, and measurable product outcomes.
Experience supporting products or platforms from roadmap planning through backlog refinement, implementation coordination, launch readiness, and production improvement.
Certified Scrum Master (CSM)
Scrum Product Owner Certification (CSPO)
Agile Certified Practitioner (PMI-ACP)

Experience Level

5 years of related work experience
3 years of related experience
3+ years experience in hands on technical role
5+ years of relevant Product Management experience

Education Level

Bachelor's Degree
Advanced degree

Salary/Compensations

$103,400 - $186,400
15% Corporate Bonus Target

Benefits

Competitive base salary and compensation package
Multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

About the Company

T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking. TMUS India Private Limited operates as TMUS Global Solutions.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
We take equal opportunity seriously—by choice. We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by applicable local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, employees, and other personnel, please visit our U.S. Workforce Privacy Notice or our International Personnel Privacy Notice.