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About the Role

As a Manager-in-Training, you will embody Lush’s Leadership Practices in all aspects of your business, including Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Responsibilities

• Proactively communicate with customer service, supply chain operations, and buying regarding product launches, quality issues, production delays, fulfillment, raw materials, and sundries.
• Support the development of processes and communicate concerns regarding sales, safety stocks, and life cycles of new and existing products with the forecasting support person.
• Oversee Floor Supervisors to ensure adequate staff onboarding and training.
• Provide direction, support, feedback, development, and performance management to all room staff.
• Support the Manager in implementing talent programs and ensuring all roles are filled and development plans are executed.
• Find solutions to staff conflict, provide feedback, coaching, and set expectations.
• Assist in the management of health and safety initiatives, claims management, and return-to-work programs.
• Assist in planning, implementation, execution, and tracking of all short and long-term projects.
• Support the creation, presentation, and implementation of 4-month planning projects within the room.
• Help oversee KPIs with a clear understanding of production capabilities, considering volume and space through capacity modeling.
• Oversee room reports and ensure their completion.
• Maintain knowledge of all costs and revenue generated through the room.

Requirements

• Current Lush employee who has successfully held their current role for one year.
• Previous experience as a Floor Supervisor (contract or core) or equivalent manufacturing/supply chain operations management experience.
• Ability to effectively manage conflict and difficult decisions using de-escalation techniques.
• Understanding of in-room operations (i.e., routings/metrics, compounding, production lines, processes).
• Accustomed to working in a highly-seasonal, high-pressure production/distribution environment.
• Excellent problem-solving and communication skills.
• Ability to train, coach, and provide documentation for staff performance development.
• Ability to give and receive feedback.
• Understanding of how department processes contribute to Key Performance Indicators (KPIs).
• Proficiency in navigating email, MS Office Suite, and Google programs (i.e., Sheets, Chat, Meet).
• Reliable, consistent attendance, punctuality, and dependability.
• Commitment to abiding by and overseeing health & safety regulations.
• Commitment to abiding by and overseeing quality and good manufacturing practices.
• Demonstrated organizational skills (i.e., note-taking and follow-ups).
• Awareness and commitment towards change management.
• Awareness and commitment towards DEIB efforts.
• Comfortable with reading, writing, and speaking English for communication with peers and leadership on all platforms.
• Comfortable with presenting and public speaking.
• Experience in production planning and inventory control.
• 3+ years of progressive leadership and people management experience.
• Capability of performing basic payroll functions.
• Demonstrated success in achieving KPIs.
• Cross-functional manufacturing and/or supply chain operations experience.
• Understanding of all processes and legislations required to ensure safe working practices.
• Understanding of ERP systems (AX), production planning processes, and software programs.
• Completion of conflict resolution and de-escalation training.

Skills

• Leadership Practices
• Customer Experience Management
• Supply Chain Operations
• Product Launch Support
• Quality Control
• Production Planning
• Staff Training and Development
• Performance Management
• Conflict Resolution
• Health and Safety Management
• Project Management
• KPI Oversight
• Capacity Modeling
• Cost and Revenue Analysis
• Problem-Solving
• Communication
• Coaching
• Feedback Delivery
• MS Office Suite
• Google Suite
• Change Management
• DEIB Initiatives
• Public Speaking
• Production Planning
• Inventory Control
• Payroll Functions
• ERP Systems
• Conflict Resolution Training
• De-escalation Training

Location

• Toronto, ON

Work Type

• Full-Time
• Onsite
• Contract

Experience Level

• 1 year in current role
• Previous Floor Supervisor experience or equivalent
• 3+ years progressive leadership and people management experience

Salary/Compensations

• Starting at $74,048/annum

About the Company

• Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
• As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
• Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
• We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

Equal Opportunity

• Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer.
• At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all.
• Our business practices strive to leverage the gift that diversity brings.
• Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.
• LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.