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About the Role

This position supports clients by identifying community services and resources, providing specialized information, and offering direct services. Responsibilities include information provision, client interviewing, and file maintenance.

Responsibilities

• Perform case support activities including answering inquiries, verifying data accuracy, and entering data into systems.
• Determine the scope of services and pre-screen for program eligibility.
• Collect documentation for cases or initial applications.
• Provide assistance through data entry and service agreement documents.
• Troubleshoot edits and other document issues by collaborating with colleagues, the public, providers, and the state.
• Process funding requests and program applications, ensuring correct paperwork submission.
• Perform timely and accurate data entry for service agreements, applications, and forms.
• Verify coding, reconcile receipts, and collect payments from the public.
• Manage accounting tasks, including accounts receivable and cash drawer reconciliation.
• Perform and/or arrange supportive aid services, connecting clients with resources while ensuring safety.
• Maintain inventory and office supplies.
• Handle outgoing program correspondence and schedule rooms and appointments.
• Perform other duties of a similar nature or level.

Requirements

• High school diploma or G.E.D. and 2 years of administrative support in human services or related experience; or an equivalent combination of education and experience.
• Valid Driver’s License or evidence of equal mobility.

Skills

• Basic human services principles, techniques, and practices.
• Client documentation requirements.
• General office procedures, practices, and work methods.
• Preparation and processing of departmental bookkeeping, accounts receivable, and collection operations.
• Ability to comprehend and interpret information.
• Ability to maintain confidentiality.
• Ability to read and comprehend legislative rules and regulations.
• Applicable Federal, State, and local rules and regulations.
• Providing customer service and de-escalation techniques.
• Conducting research for clients.
• Ability to work independently and pay attention to accuracy and detail.
• Managing databases documenting clients’ progress and status.
• Maintaining accurate records and files.
• Using a computer and related software applications.
• Communication and interpersonal skills for interacting with coworkers, supervisors, and the public.
• Ability to take direction.
• Accessing Not Public Data strictly limited to necessary job duties.
• Properly storing Not Public Data according to Mower County employee policies and Minnesota or federal law.
• Complying with County’s Data Practices and Data Security Policies.

Location

• Government Center or a satellite office

Work Type

• Full-time
• Non-Exempt

Experience Level

• 2 years of administrative support in human services or related experience

Education Level

• High school diploma or G.E.D.

Salary/Compensations

• $25.76 - $34.77

Benefits

• Competitive Pay
• Paid Time Off
• 13 Paid Holidays
• MN PERA Retirement
• Weekend, Night & Holiday Premiums
• Health Insurance (Some plans at $0.00 per month)
• Dental Insurance
• Vision Insurance
• Onsite Fitness Room
• Excellent additional Benefit & Retirement Packages
• MN Paid Leave Program
• Employer Paid Short-Term Disability

About the Company

• Department: Health & Human Services
• Rating: B22
• Supervisor Title: Varies

Equal Opportunity

• Persons with Disabilities: Reasonable accommodations may be available for both essential and non-essential job duties.
• Disclaimer: This description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.