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About the Role

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating to nearby stores when needed.

Responsibilities

• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Use Point-Of-Sale (POS) system for all transactions.
• Work in confined areas alone with an understanding of the Company’s security/safety policies and procedures.
• Open and close the store when required.
• Process money transfer transactions and efficiently manage point of sale operations.
• Adapt well in the face of workplace stressors such as heavy verbal demands of customer service.
• Perform transactions successfully while upholding Banking-related Compliance rules and regulations.
• Maintain a harmonious work environment with colleagues through practice of mutual respect.
• Sustain loss prevention protocols, strictly adhering to company policies and store standards.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of transactions to ensure accuracy and transparency.

Requirements

• Prior experience in customer service.
• Previous experience handling financial transactions.
• Fluency in both English and Spanish, with strong communication skills in both languages required.
• Experience working with Microsoft Office Suite and general computer literacy.
• Must be available to work (float) at nearby locations when needed.

Skills

• Customer Service
• Point-Of-Sale (POS) system
• Money Transfer Transactions
• Microsoft Office Suite
• Computer Literacy
• Communication Skills

Location

• Store 224- 1908 Cross Bronx Expressway, Bronx New York 10472 Expressway
• Store 225- 2187 White Plains Road Bronx New York
• 2441 Jerome Ave. Bronx New York, 10468
• Floating to stores 201, 204

Work Type

• Full-time
• In-person

Experience Level

• Customer Service Experience
• Financial Transaction Experience

Salary/Compensations

• $17.00 per hour

Benefits

• Short-term incentives
• Medical
• Dental
• Vision
• Life Insurance
• Sick Leave

About the Company

• Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities.
• We’re a diverse and passionate customer-centric company with scores of employees working in more than 100 locations.
• We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.
• We support our employees in achieving their professional aspirations.
• You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package.
• POM values in-person collaboration, learning, and ideation whenever possible.
• We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals.
• By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

Equal Opportunity

• We are passionate about diversity.
• Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
• We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
• The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.