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About the Role
The Leasing Professional serves as a brand ambassador for The Travis, delivering an exceptional prospect and resident experience while supporting the community's occupancy, revenue, and retention goals. This role is responsible for generating leases through relationship-based sales, conducting tours, managing prospect follow-up, coordinating move-ins, and providing elevated customer service consistent with a luxury high-rise environment. The ideal candidate is energetic, sales-driven, hospitality-minded, and passionate about creating meaningful experiences for prospects and residents. As part of a lease-up team, this position plays a critical role in establishing The Travis as Austin's premier residential destination.
Responsibilities
- Deliver exceptional prospect experiences through phone, email, text, virtual, and in-person interactions.
- Conduct personalized community tours that highlight apartment homes, amenities, services, and the lifestyle offered at The Travis.
- Maintain consistent follow-up with prospects to maximize conversions and achieve leasing goals.
- Assist prospects through the application, screening, lease execution, and move-in process.
- Accurately maintain prospect, traffic, and leasing activity records within the property management platform.
- Stay informed on pricing, availability, concessions, and inventory to effectively position the community in the marketplace.
- Support execution of marketing initiatives, outreach efforts, resident referral programs, and local partnerships.
- Assist with social media content creation and community engagement efforts.
- Monitor competitor activity and complete market surveys to identify opportunities and maintain a competitive advantage.
- Represent the community at networking events, resident functions, and promotional activities as needed.
- Provide prompt, professional, and solution-oriented service to current and prospective residents.
- Support resident retention initiatives and lease renewal efforts.
- Coordinate seamless move-in experiences and ensure residents receive a thorough community orientation.
- Address resident concerns and collaborate with onsite teams to ensure timely resolution.
- Maintain leasing offices, model homes, amenity spaces, and tour paths to company standards.
- Conduct regular inspections of show units and common areas to ensure presentation excellence.
- Partner with the maintenance team to communicate and follow up on any conditions impacting the resident or prospect experience.
Requirements
- High school diploma or equivalent required.
- Previous multifamily leasing, hospitality, luxury retail, sales, or customer service experience preferred.
- Strong communication, presentation, and relationship-building skills.
- Proven ability to meet sales goals and work in a fast-paced environment.
- Proficiency with Microsoft Office and property management software platforms.
- Knowledge of Fair Housing laws and leasing best practices preferred.
- Ability to work a flexible schedule including weekends, evenings, and special events as business needs require.
- Ability to walk multiple floors and tour prospects throughout a high-rise community.
- Ability to stand, sit, bend, reach, and climb stairs for extended periods throughout the workday.
- Ability to lift and carry up to 25 pounds independently.
- Ability to work both indoors and outdoors in varying weather conditions.
- Ability to operate computers, mobile devices, and other office equipment.
Skills
- Sales
- Customer Service
- Relationship-building
- Communication
- Presentation
- Microsoft Office
- Property management software
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Competitive compensation based on experience
Education Level
- High school diploma or equivalent
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Paid time off and holidays
About the Company
- The Travis is a premier 50-story luxury high-rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service.
- At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.
Equal Opportunity
- Genesis Residential is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members.