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About the Role

Vendelux is transforming how companies discover, evaluate, and maximize the impact of events. We are looking for the next Account Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to build this function.

Responsibilities

• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes.
• Develop collaborative action plans with clients outlining key milestones, responsibilities, and timelines.
• Master the onboarding process, guiding customers through training and adoption.
• Ensure customer success and satisfaction at every step.
• Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies.
• Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
• Create strategic plans for managing client relationships.
• Develop clear and compelling business cases ensuring long term success and growth.
• Communicate and promote proven strategies, methods, and processes that lead to success.
• Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

Requirements

• 5+ years of experience in a Customer Success role, specifically at B2B growth stage startups.
• Owned the full client lifecycle, renewals and upsells.
• Great team member who contributes to our culture and our business.
• Takes ownership and demands excellence from themselves and others.
• Likes a fast-paced environment and is a quick learner.
• Open to great people from non-traditional backgrounds.

Location

• NYC headquarters

Work Type

• Hybrid onsite
• 4 days in the office

Experience Level

• 5+ years

Salary/Compensations

• Competitive base salary and bonus

Benefits

• Healthcare covering medical, dental and vision
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week

About the Company

• Vendelux is transforming how companies discover, evaluate, and maximize the impact of events.
• Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel.
• Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round.
• Our team brings experience from companies like Bain, ZoomInfo, Airbnb, FanDuel, Shutterstock, Compass and more.

Equal Opportunity

• Vendelux is proud to be an equal opportunity workplace.
• We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.