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About the Role

As the first full-time Product Marketing Manager at Loop, you will define how the market understands our products, which power billions in transaction revenue and are projected to be in tens of thousands of businesses. This role is a category-creation charter, requiring you to set positioning, launch strategy, and messaging architecture, while also executing initial launches and customer stories before a team is in place. You will collaborate closely with Product, Engineering, Sales/GTM, and founders, owning how customers and prospects perceive Loop's value.

Responsibilities

Establish the product marketing function end-to-end, including operating model, positioning architecture, messaging system, and executing major launches before team scaling.
Own positioning across all modules and functions (finance, operations, marketing, analytics), ensuring persona-by-function alignment across all communication channels.
Utilize AI tools for tasks at scale, analyzing data from PostHog, customer calls, and support tickets to refine positioning and messaging.
Ensure all external claims, product screenshots, customer outcomes, and feature descriptions are verified by engineering before release to maintain credibility.
Manage launch strategy and execution for all new products, agents, and workflows.
Develop content and thought leadership, including case studies, customer stories, whitepapers, and industry insights, to drive future deals.
Create sales enablement materials and competitive intelligence, such as battlecards, objection-handling guides, persona guides, and sales narratives.
Enhance Loop's presence in the restaurant and hospitality ecosystem by supporting conference strategy, customer engagement, and executive visibility.
Partner with founders on executive messaging, fundraising decks, board content, and the company's public point of view.

Requirements

Extensive experience in product marketing within high-growth B2B SaaS, AI, or vertical software companies, including experience building a PMM function from scratch.
Proven ability to personally execute core PMM tasks such as writing launches, creating battlecards, conducting customer interviews, and shipping case studies.
Experience with persona-based marketing, writing for multiple buyer types within a single company.
Strong conviction regarding claim discipline, with experience ensuring marketing claims are validated by product capabilities.
Proficiency in using metrics, funnels, and dashboards to demonstrate the impact of messaging on revenue.
Ability to translate complex AI, financial, or operational concepts into clear language for busy operators while maintaining credibility with executives.
Demonstrated cultural alignment with Loop's values: radical ownership, customer obsession, efficiency, and shipping discipline.
Comfort with a player-coach role in an early-stage function for the initial 12-18 months.
A strong desire to engage in category-defining work with the potential to shape a market narrative.

Skills

Product Marketing
B2B SaaS Marketing
AI Marketing
Vertical Software Marketing
Positioning
Messaging Architecture
Launch Strategy
Content Creation
Thought Leadership
Sales Enablement
Competitive Intelligence
Persona Marketing
Data Analysis
AI Tool Utilization
Customer Storytelling
Executive Messaging
Category Creation
Salesforce
Notion
Modern CMS
PostHog
Segmentation Tooling
AI-assisted Writing
AI-assisted Research

Location

San Francisco
New York
Tampa
India

Work Type

Full-time

Experience Level

Extensive experience in product marketing
Player-coach reality of an early function for the first 12-18 months

Education Level

IIT
IIM
BITS
Ivy League universities

Salary/Compensations

$130,000 - $180,000 a year

About the Company

Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across finance, operations, and marketing.
Loop deploys AI agents built by an in-house team of AI engineers, strategists, and subject matter experts into restaurant brands.
Loop is one of the fastest-growing restaurant technology companies, powering billions in revenue and serving over 10,000 restaurants within 3 years.
Loop is built by a world-class team of entrepreneurs, operators, leaders, and AI engineers from companies like Uber, Google, Amazon, and McKinsey.

Equal Opportunity

Loop AI is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
We are committed to providing an inclusive and accessible hiring process. If you require any reasonable accommodations or additional support at any stage of the application or interview process, please let us know.