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About the Role

Join the Dallas Cowboys Pro Shops as part of America's Team and contribute to a winning tradition that extends beyond the field. We provide the ultimate game day experience with the largest selection of official fan gear. As a key member of our team, you will embody our selling culture, bringing the excitement of the Dallas Cowboys to our fans and delivering exceptional customer experiences.

Responsibilities

• Create a fun and energetic environment for fans and teammates.
• Ensure the team utilizes the “Star Service” model and selling skills for a world-class shopping experience.
• Educate yourself and teammates on product knowledge and merchandise campaigns.
• Exhibit strong visual merchandising skills to create impactful presentations.
• Maintain a neat, clean, and organized sales floor, cash wrap, and fitting room.
• Network, recruit, and hire to ensure adequate staffing levels.
• Promote an environment that empowers others, nurtures education, and elevates team culture.
• Communicate clear expectations and hold the team accountable for selling and service standards.
• Drive team performance through coaching, training, and consistent communication.
• Celebrate individual and team victories to promote positive behaviors.
• Lead a selling culture focused on acquiring customer needs and upselling products.
• Manage peak business periods while maintaining sales performance and customer experience.
• Ensure the team promotes Dallas Cowboys United Membership packs.
• Motivate and inspire the team with a compelling vision.
• Communicate and partner with the District Manager to drive performance targets.
• Maximize profitable results by analyzing financial tools and implementing solutions.
• Train and develop the team on business acumen.
• Facilitate meetings with the store leadership team to establish goals.
• Manage payroll to maximize productivity and achieve goals.
• Ensure shrink results meet company loss prevention standards.
• Ensure accuracy and efficiency of merchandise handling, including receiving, markdown optimization, and replenishment.
• Respond resourcefully to changing demands in a retail environment.
• Seek personal learning and development opportunities.
• Build and support effective relationships with teammates, peers, and supervisors.
• Understand, follow, and communicate company policies and procedures with integrity.
• Drive sales performance and consistently achieve or exceed revenue targets.

Requirements

• Proven track record of driving sales performance and consistently achieving or exceeding revenue targets in a retail environment.

Skills

• Selling skills
• Customer service
• Visual merchandising
• Recruiting
• Coaching
• Training
• Communication
• Business acumen
• Loss prevention
• Merchandise handling
• Leadership

About the Company

• The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear.
• The Star represents our success and quality of work through world-class customer service.
• Earning your Star comes with a commitment to deliver an exceptional customer experience while maximizing sales and profit.
• We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and strive for passion every day.