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About the Role

The Distribution Associate Trainer plays an essential role in developing talent within the business by collaborating and sharing best practices. This role focuses on promoting the importance of quality for new hires, making them feel welcome and supported, and helping them achieve their goals through hands-on training.

Responsibilities

• Formally welcome and orient new hires, ensuring their comfort and familiarity with the space, team, brand, Health & Safety practices, and product lines.
• Execute hands-on training with all new hires, ensuring their confidence, competence, and comfort with production.
• Follow in-room training and onboarding plans to ensure consistency, equity, and success for new hires.
• Introduce employees to quality standards and room expectations while creating a fail-safe environment for practice and learning.
• Lead by example by demonstrating quality, cleanliness, and safety standards at all times.
• Motivate and engage new employees, encouraging and promoting their success through check-ins, in-the-moment support, hands-on collaboration, and sharing of best practices.
• Create an engaging work culture with a kind, welcoming, and supportive attitude and by setting clear expectations.
• Train-on and support proper training methods as per the Standard Operating Procedure (SOP).
• Ensure all quality measures are explained, followed, and prioritized.
• Collaborate with room leadership to support new hires and trainees, ensuring they have the tools and resources needed to succeed.
• Elevate any performance concerns early to support learners appropriately.
• Perform Distribution Associate duties as needed, including assisting in picking/packing high-quality Lush products, correctly labeling packages, and keeping up with room demands and productivity targets.
• Perform physically laborious tasks, including loading/pulling skids, pushing racks, carts/dollies, and carrying bins of product.

Requirements

• Current Lush employee
• Excels in Distribution Associate duties
• Consistently produces excellent quality products and meets or exceeds targets
• Optimistic, patient, and reassuring when working with others
• Exhibits outstanding communication skills (verbal /written) and demonstrated ability to build strong relationships with leaders, peers, and support teams
• Excellent coaching and feedback skills
• Comfortable providing and receiving feedback
• Ability to multitask, meet deadlines, and manage priorities
• Demonstrates curiosity with excellent listening and problem-solving skills
• An accomplished trainer with a track record for supporting others to achieve success
• Demonstrated commitment to health and safety standards
• Demonstrated commitment to good manufacturing practices
• Able to do physical work for 8-hour shifts, on your feet, and lift 50 pounds
• Capable of physical activities such as standing for long durations, bending, pulling, and pushing
• Confident with basic mathematics, ability to count, including addition and subtraction
• Reliable, consistent attendance, punctual, and dependable
• Comfortable with reading, writing, and speaking English in order to communicate with colleagues on all platforms
• Experience as a Team Leader (seasonally) (Preferred)
• Experience as a Distribution Trainer (seasonally) (Preferred)
• Formal training or coaching experience (Preferred)
• Formal leadership experience (Preferred)
• Accustomed to meeting goals and deadlines in a seasonal and fast-paced environment (Preferred)
• Ability to navigate email and Google apps (i.e., Sheets, Docs, Chat, and Meet) (Preferred)
• Ability to work occasional overtime, weekends, and holidays based on the needs of the business (Preferred)
• Ability to adapt production and quality expertise to other production rooms/departments (Preferred)

Skills

• Communication skills
• Coaching skills
• Feedback skills
• Multitasking
• Time management
• Problem-solving
• Basic mathematics
• Google apps navigation

Location

• 35 Jutland Rd, Etobicoke, ON
• 450 Evans Ave., Etobicoke, ON
• 70 The East Mall, Etobicoke, ON

Work Type

• Contract
• Hourly
• Full-time
• Occasional overtime
• Occasional holidays
• Occasional weekends

Experience Level

• Current Lush employee
• Experience as a Team Leader (seasonally)
• Experience as a Distribution Trainer (seasonally)
• Formal training or coaching experience
• Formal leadership experience

Salary/Compensations

• $23.40 CAD per hour

About the Company

• At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all.
• We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.
• We welcome diverse candidates to our recruitment process.
• Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.
• Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
• Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
• As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
• Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
• We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

Equal Opportunity

• Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
• Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.