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About the Role

As an Associate, Program Facilitation, you will create engaging learning experiences both virtually and in-person, shaping the journey of Fellows and equipping them with the skills and confidence to launch successful careers. You will join the Central Accelerator Team and report to the Director of Learning Lab Success, contributing directly to Braven's mission.

Responsibilities

• Facilitate the Accelerator course year-round, including fall, spring, and summer terms, delivering 3-5 sections each week, including up to 3 evening sections per week.
• Provide dynamic, inclusive instruction using an established, research-backed curriculum that caters to diverse learning styles.
• Foster a collaborative and motivating learning environment, leveraging a range of facilitation techniques to ensure active Fellow participation and engagement.
• Contextualize high-quality course materials and resources in line with the needs of the higher ed partner and the broader organizational curriculum strategy.
• Customize curriculum where appropriate to account for student needs and interests within specific parameters.
• Lead impactful in-person Learning Labs each semester (up to 3 per section), fostering vital face-to-face connections between Fellows and their volunteer Leadership Coaches.
• Work closely with other Accelerator teammates to identify Fellows who may be at risk or require additional support.
• Implement lower-stakes student support interventions and follow-up to encourage consistent Fellow engagement and success.
• Provide base-level direction and live support for Leadership Coaches to ensure a strong Fellow course experience.
• Send weekly communications to Fellows about upcoming Learning Labs and events.
• Monitor and respond to Fellow outreach with a strong customer focus.
• Build relationships and community with Fellows and Leadership Coaches.
• Actively listen and provide feedback while also connecting Fellows to additional resources as needed.
• Review weekly qualitative feedback from Fellows, highlighting and acting upon trends.
• Solicit feedback on the course from Fellows, Leadership Coaches, and others.
• Serve as the face of the Accelerator, problem-solving with Fellows who have any issues that come up (course, content, life, etc.).
• Actively engage with cross-functional teams to capture and document best practices, innovative strategies, and critical insights.
• Establish a repository of shared knowledge that will inform and refine this team’s growth strategy and enable Braven to grow its impact.
• Collaborate with other Program Facilitators and Program Managers to problem-solve, perform peer observations, and contribute to a community of learning to promote best practices across sites.
• Proactively identify role and team development opportunities by assessing data, Fellow and volunteer feedback, and other performance metrics, and facilitate a culture of continuous learning.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree
• 0-2 years of experience
• Excellent presentation skills and comfort engaging a range of audiences and learners, both in-person and via Zoom
• Natural relationship-builder and communicator who confidently initiates conversations with new people, builds trust quickly across lines of difference, and engages with authenticity and empathy.
• Impeccable written and verbal communication skills and ability to tailor messages for the appropriate audience
• Excitement for and success at coaching college students of varying profiles and ages
• Highly organized and detail-oriented, with a strong interest in developing analytical skills to inform decision-making and continuous improvement.
• Proven ability to manage multiple priorities and projects simultaneously, while maintaining high-quality execution and building in contingency plans to adapt when things shift.
• Experience and comfort with, or ability to quickly learn, Zoom, Slack, G Suite, Excel, and Tableau.
• Exemplification of Braven’s core values
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population
• Ability to work in person in Chicago (IL) and New York (NYC) at least 3 days per week
• Ability to work in person at the campus up to 10 times per semester
• Travel up to 3 times per year to Braven’s higher ed partners and for Braven team gatherings
• Ability to consistently work an adjusted schedule to support the facilitation of weekly programming up to 3 evenings per week throughout the year and 1 weekend per semester
• Authorized to work in the U.S.
• Braven does not offer employment visa sponsorship

Skills

• Facilitation
• Instruction
• Curriculum Development
• Collaboration
• Communication
• Customer Focus
• Community Building
• Problem-Solving
• Knowledge Sharing
• Data Analysis
• Zoom
• Slack
• G Suite
• Excel
• Tableau

Location

• Hybrid in Chicago (IL)
• Hybrid in New York (NYC)

Work Type

• Full-time
• Hybrid

Experience Level

• Associate
• 0-2 years of experience

Education Level

• Bachelor's Degree

Salary/Compensations

• $47,000-$58,700 in Chicago
• $51,700-$64,600 in New York City

Benefits

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (minimum of 19 days per year)
• $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• 401K contribution match up to 5% of base annual salary, starting first full month
• Coverage of 85% of health insurance premium for employee and dependents
• One-month paid sabbatical after 4 years on staff

About the Company

• Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
• We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.
• Our ambition is to help rebuild the middle class and revitalize the American Dream.

Equal Opportunity

• Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
• We encourage talented individuals of all backgrounds to apply.