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About the Role

This is a strategic, hybrid role within the Japan team, combining sales support as a technical SME and post-sales delivery of AI Decisioning to contracted customers. You will be the ultimate subject matter expert on AI Decisioning capabilities, helping brands predict customer behavior, automate orchestration, and scale hyper-personalized engagement. This role is scoped as an Individual Contributor role to start, but could grow into a management role.

Responsibilities

Partner with the Sales Team to present and demo AI Decisioning capabilities and roadmap to prospective C-level executives.
Conduct discovery workshops to identify top AI Decisioning use cases.
Lead hands-on educational sessions with prospects and customers on AI in marketing.
Assist sales team in identifying and mitigating program risks before deals are signed.
Act as a dedicated AI Success Manager for high-value clients, ensuring they maximize and fully understand the value of their investment into AI Decisioning.
Facilitate the technical setup of AI Decisioning to align with business goals and internal best practices.
Analyze client campaign performance data to deliver strategic recommendations and insights.
Act as the technical bridge between Japan clients and global product/engineering teams for complex AI/ML anomalies.
Work closely with client data teams to ensure clean data pipelines flow from Data Warehouses into Braze for AI modeling.

Requirements

5+ years of experience in a highly technical, enterprise client-facing role (e.g., Solutions Architect, Forward-Deployed Engineer, Technical Account Manager, or Data Consultant).
Strong hands-on experience with SQL, Python/R, and latest AI tools for data analysis and machine learning.
Strong understanding of machine learning concepts and their application to consumer marketing.
Deep understanding of the modern data stack and marketing ecosystem (CDPs, Data Warehouses like Snowflake/BigQuery, and CRM/Marketing Automation tools).
Native/Fluent Japanese for local client management.
Business-level English to collaborate with global product teams and technical documentation.
Proven ability to translate complex data science and AI jargon into clear, value-driven business language for non-technical stakeholders.
A "builder" mentality—comfortable navigating ambiguity and defining a brand-new role in a fast-paced environment.

Skills

AI Decisioning
SQL
Python/R
Machine Learning
Data Warehousing (Snowflake, Databricks, BigQuery)
CDPs
CRM
Marketing Automation

Location

Japan

Work Type

Hybrid
Remote

Experience Level

5+ years

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.